Department of Communities, Child Safety and Disability Services

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Contact us

If you suspect a child is experiencing harm, contact Child Safety Services to report suspected child abuse.

You can contact Child Safety Services through:

  • a Regional Intake Service
  • a Child Safety Service Centre
  • the Child Safety After Hours Service Centre.

The contact point that you choose will depend upon the service you need, and the time you make contact with Child Safety Services.

A Regional Intake Service is the contact point when you have concerns for a child and suspect that a child is being harmed or may be at risk of experiencing harm in the near future.

Trained child protection workers talk to you about your concerns for the child. They will record information you provide and gather other information that may be helpful to assess the situation. The worker will then decide the best way of responding to the information you have provided.

When you contact a Regional Intake Service to report your concerns, your details will be confidential and your identity, if provided, will be protected by law.

The Regional Intake Service receives information from community members, government and non-government agencies during business hours from 9am to 5pm, Monday to Friday.

Regional Intake Services Phone numberFax number
South East 1300 679 849 3884 8801
South West 1300 683 390 4616 1796
Far North Queensland 1300 684 062 4039 8320
North Queensland 1300 706 147 4799 7273
North Coast 1300 703 921 5420 9049
Brisbane 1300 682 254 3259 8771
Central Queensland 1300 703 762 4938 4697

Outside of usual business hours, the Child Safety After Hours Service Centre:

  • provides a range of services to current clients of Child Safety Services
  • is the contact point when you are concerned that a child has been harmed or may be at risk of harm
  • provides support for foster and kinship carers.
Telephone:
07 3235 9999
Freecall:

If you aren't sure who to contact, the enquiries unit can find the right person for you.

Address:
111 George Street
Brisbane Qld 4000
Postal address:
GPO Box 806
Brisbane Qld 4001
Freecall:
1800 811 810 (Queensland only)
Telephone:
07 3224 8045
TTY:
07 3012 8655
Email:
Enquiries - info@childsafety.qld.gov.au

This line provides foster and kinship carers with access to after-hours support.

Telephone:
1300 729 309
Availability:
Monday to Friday, 5pm - 11.30pm
Saturday and Sunday, 7am - 11.30pm

If you are interested in becoming a Child Safety Officer, freecall 1800 089 515

If you are interested in becoming a foster or kinship carer, you can call 1300 550 877 (Queensland only)