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Child Safety Services contact information

If you suspect a child is experiencing harm, contact Child Safety Services to report suspected child abuse.

You can contact Child Safety Services through:

• a Regional Intake Service
• a Child Safety Service Centre
• the Child Safety After Hours Service Centre.

The contact point that you choose will depend upon the service you need, and the time you make contact with Child Safety Services.

Regional Intake Services

A Regional Intake Service is the contact point when you have concerns for a child and suspect that a child is being harmed or may be at risk of experiencing harm in the near future.

Trained child protection workers talk to you about your concerns for the child. They will record information you provide and gather other information that may be helpful to assess the situation. The worker will then decide the best way of responding to the information you have provided.

When you contact a Regional Intake Service to report your concerns, your details will be confidential and your identity, if provided, will be protected by law.

The Regional Intake Service receives information from community members, government and non-government agencies during business hours from 9am to 5pm, Monday to Friday.

Regional Intake Services	Phone number	Fax number
South East	1300 679 849	3884 8801
South West	1300 683 390	4616 1796
Far North Queensland	1300 684 062	4039 8320
North Queensland	1300 706 147	4799 7273
North Coast	1300 703 921	5420 9049
Brisbane	1300 682 254	3259 8771
Central Queensland	1300 703 762	4938 4697

Child Safety Service Centres

Child safety service centres provide support and a range of services to children, young people, families and carers to ensure children's safety and wellbeing and to prevent children from being harmed.

A child safety service centre is the contact point during business hours when:

• you have an enquiry or support need and are an existing client (you or your family currently have contact with a child safety officer working in the service centre)
• as a member of the public, you would like to talk to a child safety officer as you have information about a child or young person in contact with the child safety service centre
• you are a carer of a child who is involved with the child safety service centre.

Child safety service centres are located in communities throughout Queensland and provide information, resources and support to families and carers.

To locate your nearest Centre, select your region from below or contact our Enquiries Unit:

• Brisbane Region
• Central Queensland Region
• Far North Queensland Region
• North Coast Region
• North Queensland Region
• South East Region
• South West Region.

For emergencies outside of working hours, contact the Child Safety After Hours Service Centre.

Child Safety After Hours Service Centre

Outside of usual business hours, the Child Safety After Hours Service Centre:

• provides a range of services to current clients of Child Safety Services
• is the contact point when you are concerned that a child has been harmed or may be at risk of harm
• provides support for foster and kinship carers.

Child Safety Services' Enquiries Unit

If you aren't sure who to contact, the enquiries unit can find the right person for you.

Foster and kinship care support line

This line provides foster and kinship carers with access to after-hours support.

Other contact numbers for Child Safety Services