Executive summary
The Executive Summary provides an overview of the Strengthening Non-Government Organisations Report. The strategies outlined in this report provide the basis for a major program of strengthening non-government organisations, with scope to customise initiatives for Indigenous service delivery.
The proposed standards and legislative reforms establish a verifiable basis for communicating the government's expectations for the funding provided to non-government organisations. Implementation of the standards will support improved service delivery and help to identify struggling organisations. These organisations will be assisted to put in place the necessary measures to improve their performance. Developing greater capacity for shared services across the sector will support these directions and promote opportunities for improving the effectiveness and/or efficiency of the service system.
Improvements to the departments' systems and practices and provision of the necessary supports and resources to the sector will together provide the infrastructure needed for these reforms. Much of this work hinges on making better use of existing infrastructure (for example, the VET system, Smart Service Queensland, skills of the Department of Housing) and, where possible, is to be delivered in an online environment allowing resources to be available when and where they are needed.
Finally, moves to manage complaints locally and at the systems level will improve client service delivery and improve our understanding of and ability to respond to clients' experiences of the service system.
Executive Summary