Integrated contact centre
Integrated contact centreIf you are looking for a career working with the latest technologies to deliver better service to the people of Queensland, then Smart Service Queensland is looking for you.
An exciting career at Smart Service Queensland starts at our Integrated Contact Centre.
Smart Service Queensland is the front door to the Queensland Government. Customers are able to conduct a variety of transactions or get information on a range of agencies via one website, one phone number or one service counter.
Our Integrated Contact Centre, located in Brisbane, can offer you a rewarding and challenging career. You will have access to a broad range of excellent career prospects and opportunities, and will be a part of an organisation that supports its staff and fosters a positive working culture.
"I'm working in a great
environment with some of
the most up-to-date
technologies and have access
to a range of career paths
within the contact centre."
Michelle Cox, Customer Service Advisor
A range of career opportunities is available with our Integrated Contact Centre including customer service advisors, team leaders, quality advisors and workforce planners. Many of our staff members have broadened their experience into learning and development, project management or work flow analysis/ scripting roles.
If you want to be part of a dynamic, professional and highly motivated team, then a position within our Integrated Contact Centre is your first choice for a rewarding career.
What skills and experience do you need?
Smart Service Queensland is looking for people who have experience and skills in providing excellent customer service.
What personal attributes do you need?
Employees in our Integrated Contact Centre have:
- high motivation
- the ability to work as a team
- excellent communication skills
- a commitment to providing excellent customer service
- a professional manner
- the ability to commit to the Smart Service Queensland vision and values.
Join Smart Service Queensland if you want a career that:
- is challenging and rewarding
- has great benefits and fl exible working options
- is at the forefront of customer service in Queensland
- is utilising the latest technologies
- has a variety of career paths to choose from
- makes a real difference to the lives of Queenslanders.
For more information about jobs at Smart Service Queensland:
- Visit
- www.qld.gov.au/smartservice
- terri.greenfield@smartservice.qld.gov.au
- Telephone
- (07) 3006 2433