Summary of Key Findings - Survey Report 2009
Service users and carers' satisfaction survey 2009 findings
The survey findings indicate that 73% of service users (actual service users and proxies) across Queensland were satisfied with the disability and mental health services they received. 66% of carers' were satisfied with the disability services they received.
Disability and mental health services users and carers satisfaction survey 2009
| Type of disability services received | Actual consumer and proxy* satisfaction | Disability carer satisfaction |
|---|---|---|
| Accommodation Support | 80% | 74% |
| Community Support | 66% | 61% |
| Community Access | 76% | 65% |
| Respite | 81% | 77% |
*Proxies were used to gather service user satisfaction ratings where service users could not participate.
As part of the survey, respondents were also asked the following three open ended questions.
What difference have these services made to you?
Overall the results showed a strong recognition that disability and community non-government mental health services in Queensland benefit and support the lives of service users and carers' in different ways.
The most highly rated responses showed that services make difference:
- for service users (33%) by providing help, understanding and caring
- for proxies (33%) assisting service users in learning new skills, creating new experiences and enabling personal growth
- for carers' (43%) in providing carers' with a break or time away.
What is important to you about the services you receive?
Service users and carers' identified similar characteristics they considered were most important about the services they received.
Both 20% of service users and 21% carers' considered good support as one of the most important factors about the services they received. Also 20% of service users and 29% of proxies considered improved social connection and interaction as important.
How can the services be improved?
Service users, proxies and carers' consistently identified similar issues they considered would improve services.
Overall, the most common response by all respondents (24%) was provision of 'more funding' could improve disability and mental health services.
Other strong themes identified overall as to how services could be improved included:
- greater flexibility, choice and amount of services provided (22%)
- nothing, no need for improvements (19%).
Survey feedback is being analysed to inform improvements in services and support for service users, carers' and service providers.
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