The Disability Sector Quality System (DSQS) began in July 2004 and provides a framework that acknowledges the importance of delivering quality services which are responsive to the needs of people with a disability.
All specialist disability services delivered or recurrently funded by the department work through a cycle towards independent certification against the approved disability service standards under the Disability Serivces Act 2006.
The Human Services Quality Framework (HSQF) commenced from 1 February 2013 and will be implemented over three years, as the new approved quality system for service providers funded by the Department of Communities, Child Safety and Disability Services.
The HSQF was developed in partnership with the non-government sector to consolidate the first set of common standards for human services in Queensland. These standards are known as the Human Services Quality Standards and will replace the current Queensland Disability Service Standards and Queensland Disability Advocacy Standards under the Disability Services Act 2006.
The Human Services Quality Standards have been mapped to the Queensland Disability Service Standards and the Queensland Disability Advocacy Standards and are considered equivalent. The new standards comprise of:
- governance and management
- service access
- responding to individual need
- safety, wellbeing and rights
- feedback, complaints and appeals
- human resources
Flexible arrangements are in place to support service providers to transition to the new quality framework.
Access to the tools and resources developed under the previous Disability Sector Quality System is available from:
Human Services Quality Framework and Disability Services Quality Team
- 07 3247 3072
- 1800 034 022