Specialist disability service providers that are developing and implementing their own quality management system have the flexibility to develop their system in a way that suits the needs of their organisation and the needs of their service users.
This section provides information on:
- Step 1: Establishing the quality system framework
- Step 2: Service user assessment
- Step 3: Self-assessment
- Step 4: Continuous improvement
- Step 5: External validation
- Post-implementation
For further support in implementing a quality system, refer to the Partners in Quality - Resources and Guide, the range of quality system resource kits and the implementation plan template.
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