Bringing quality to life DVD trailer - transcript

Narrator:

'Bringing quality to life' is a series of stories about Henry, Jane and Katie.

Narrator:

Henry, Jane and Katie use disability services. Through their stories we learn about the support they receive from their services, how they can have their say and what the Queensland Disability Service Standards mean to them.

Narrator:

Henry has moved to a new area and needs to find a new service.

Henry's Mum:

What are you up to Henry?

Henry:

I'm looking at this. It's about the new service.

Carlos:

Hi Henry.

Narrator:

Henry's new support worker Carlos helps him to do things in the community.

Henry:

Hey Carlos. It's my birthday soon.

Carlos:

Yeah, you're right. OK, so how can we tell your friends about your birthday?

Henry:

We can invite them.

Henry:

Thanks Katie.

Everyone:

Happy birthday dear Henry. Happy birthday to you.

Narrator:

It's not always smooth sailing for Henry.

Carlos:

You wait in the car.

Henry:

But I want to go with you.

Carlos:

I said wait in the car, Henry.

Henry:

Carlos!

Narrator:

But as problems arise the service helps him to resolve them.

Henry:

I wanted to make a complaint.

Service:

We want to hear if there are problems. We want to work with you to fix them.

Narrator:

Jane shares a house with Katie, and they have a support worker called Mardi. Their service works with them to meet their needs.

Jane:

I would like to go shopping.

Mardi:

OK.

Service:

Are you happy with that Jane?

Narrator:

Like all of us, Jane has her ups and downs, but Mardi makes sure that Jane gets the privacy and respect to which she's entitled.

Mardi:

Are you crying? Oh. Katie. Jane and I need to have a private talk. Just us two.

Katie:

Oh, alright.

Mardi:

Now, then. It's just you and me.

Narrator:

Jane likes to do things for herself in the community. However sometimes it doesn't quite go to plan.

Storekeeper directs his questions to Mardi.

Storekeeper:

Now, can I help you?

Mardi:

Uh. No. It's Jane who wants to buy something.

Narrator:

In these situations, Mardi is there to help people understand that Jane is an important and valued person.

Storekeeper directs his questions to Jane.

Storekeeper:

Where did you hear Raging Lives?

Jane:

At the Battle of the Bands.

Storekeeper:

Right... so what's your favourite song on this CD?

Narrator:

Through prompts and questions, the DVD encourages people to talk about the support they receive.

DVD narrator:

I'm going to ask you some questions now about your plan. Are you ready? Do you have someone to help you with the answers?

DVD narrator:

Do you have a plan?

DVD narrator:

Who helps you make your plan?

DVD narrator:

What does your plan say?

Narrator:

Henry, Jane and Katie, their support workers Carlos and Mardi and a host of supporting cast members will take you into their lives. A series of ten real-life situations will showcase how the Queensland Disability Service Standards can relate to people with a disability and thus bring quality to life.