Queensland Government
Department of Communities, Child Safety and Disability Services

All resource kits complement the information contained in the Partners in Quality - Resources and Guide. Resource Kits 1 - 4 focus on each of five steps in the quality system implementation cycle.

Resource Kit 1

This resource kit contains practical tools and resources to assist specialist disability service providers to work through Step 1: Establishing your quality framework.

Resource Kit 2

This resource kit contains practical tools and resources to support specialist disability service providers to work through Step 2: Service user assessment.

Resource Kit 3

This resource kit contains practical tools and resources to support specialist disability service providers to work through Step 3: Self-assessment and Step 4: Continuous improvement.

Resource Kit 4

This resource kit contains practical tools and resources to assist specialist disability service providers to work through Step 5: External validation.

Resource Kit 5

This resource focuses on topics such as:

  • reflecting on external audit and implementation of a quality system
  • prioritising continuous improvement activities
  • maintaining and managing continuous improvement
  • post-certification responsibilities
  • managing the relationship with a certification body.

ISO 9001:2000 Supplementary Resource Kit

This kit is targeted at those disability services that have the option of being assessed against either the generic management standard ISO 9001:2008, the Queensland Disability Service Standards or the Queensland Disability Advocacy Standards.

It helps these service providers identify which set of standards best supports their service delivery.

Please note that ISO 9001:2000 Supplementary Resource Kit is available only in electronic copy, unless a special request is made for a hardcopy version.

For a hardcopy of any of the other resource kits, please contact Disability Information Service by telephone on 1800 177 120.