References and resources are useful for specialist disability service providers when developing or consolidating their quality framework. The links below are not exhaustive.
Table of contents:
Auditing information updates
Refer to this section for updates on auditing information.
The Notifiable Issue / Critical Incident reporting form below is to be used in conjunction with the process outlined in JAS-ANZ Procedure 28.
- Notifiable Issue / Critical Incident reporting form Notifiable Issue / Critical Incident reporting form
The e-bulletin below is the Disability Sector Quality System team’s response to issues concerning service type codes, the minimum number of standards to be audited at surveillance audits, and audit length.
Australian Standards
The following relevant standards are available for purchase through the Standards Australia website:
Quality Management
- AS/NZS ISO 19011:2002(E) Guidelines for quality and /or environmental management systems auditing
- AS/NZS ISO 9000:2008 Quality management systems - Fundamentals and Vocabulary
- AS/NZS ISO 9001:2008 Quality management systems - Requirements
Quality Improvement
- AS/NZS ISO 9004:2000 Quality management systems - Guidelines for Performance Improvements
Legal Compliance
- AS 3806 Compliance Programs
Occupational Health & Safety
- AS/NZS ISO 4801:2001 Occupational health and safety management systems - Specification with Guidance for Use
- AS/NZS ISO 4804:2002 Occupational health and safety management systems - General Guidelines on Principles, Systems and Supporting Techniques
Systems Integration
- AS/NZS 4581:1999 Management System Integration - Guidance to business, government and community organisations
Records Management
- AS ISO 15489.1-2002 Records management - General
- AS ISO 15489.2-2002 Records management - Guidelines
Risk Management
- AS/NZS 4360:1999 Risk management
Regulations
Building/Engineering
Food Handling/Preparation
Fire Safety
Occupational Health & Safety
Legislation
(This list is not exhaustive. It is your responsibility to know the legislation, and any revisions that are applicable to your organisation).
- Commonwealth Disability Discrimination Act 1992
- Disability Services Act 2006
- Queensland Anti-Discrimination Act 1991
- Workplace Health and Safety Act 1995
- Commonwealth Privacy Act 1988
- Privacy Principles (Privacy Amendment [Private Sector] Act 2000)
- Commonwealth Freedom of Information Act 1982
- Commonwealth Industrial Relations Reform Act 1993
Hard copies of legislation are available from GoPrint.
Websites
- NDS Queensland
- Workplace Health and Safety
- Volunteering Australia
- Office of the Adult Guardian
- National Ethnic Disability Alliance
- National Disability Services Abuse and Neglect Hotline
Peak Bodies and resource agencies
- NDS Queensland - (Queensland) is the peak disability service provider agency in Queensland
- National Ethnic Disability Alliance (NEDA) - National Ethnic Disability Alliance (NDA) is the national peak body for people from culturally and linguistically diverse backgrounds with a disability
- Queensland Aged and Disability Advocacy Inc - Queensland Aged and Disability Advocacy Inc. has advocates located in Brisbane, Townsville and Hervey Bay. They can be contacted on phone (07) 3637 6000 in Brisbane and freecall 1800 818 338 outside Brisbane or email info@qada.org.au
- Bravehearts Inc - Bravehearts Inc provides advocacy and support for childhood sexual abuse. They can be contacted on 13 11 20.
- Translating and Interpreting Services (TIS) - Translating and Interpreting Services (TIS) can be accessed to assist those who have difficulty communicating in English
- Queensland Alliance - Queensland Alliance is a peak body for the mental health community sector. They can be contacted by phone on (07) 3832 2600 or email admin@qldalliance.org.au
Other Resources
- Office of the Adult Guardian - The Office of the Adult Guardian has a number of useful information sheets
- Queensland Government Guardianship and Administration Tribunal - Queensland Government Guardianship and Administration Tribunal Fact sheet 9: Guardians and Administrators: Their Powers, Responsibilities, Duties and Rights are a useful resource
- Workplace Health and Safety - Workplace Health and Safety resource booklets, available from the Queensland Government WH&S website include:
- The Employer's Guide to Health and Community Service Workers in People's Homes
- The Home Occupier's Guide to Providing a Safe Workplace for Health and Community Service Workers.
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