Queensland Government
Department of Communities, Child Safety and Disability Services

NDS Queensland

A joint project between Department of Communities (Disability and Community Care Services) and NDS Queensland (formerly ACROD (Qld)), has been in place since June 2004 to support specialist disability service providers to engage with the quality system and build a foundation of understanding of the system and its requirements.

The NDS Queensland quality project offers ongoing support to specialist disability service providers following certification under the quality system to integrate continuous improvement throughout their service.

The department and NDS Queensland work together to build the capacity and capability of the sector. NDS Queensland provides direct support, resources and information (e.g. NDS quality newsletter) and continues to build networks between service providers.

NDS Queensland works with regions across the sector to support:

  • the identification and sharing of good practice
  • benchmarking and ongoing innovation
  • the facilitation of peer support, mentoring links and partnerships.

Contact the NDS quality project manager:

Email:
qualityprojectqld@nds.org.au
Phone:
07 3357 4188
Fax:
07 3357 4288
Website:
http://ndsqldprojects.net/

Community resource officers

The department's community resource officers are the first point of contact to support specialist disability service providers in implementing and maintaining their quality management systems.

Community resource officers can assist specialist disability service providers by:

  • working with them in achieving outcomes within each step of the quality system
  • supporting them in identifying and prioritising developmental needs to meet the requirements of the quality system
  • acting as liaison between specialist disability service providers to facilitate sharing of information and partnerships
  • providing access to written and other resources, like quality management tools, templates, and generic policies and review tools to assist in the implementation of the quality system
  • tracking the progress of a service's quality management system implementation to ensure that planning, skill development and change management are advancing according to timeframes and that suitable resources are allocated
  • acting as a liaison between a specialist disability service provider and the quality system team about issues that may affect their region or the sector.

Contact a community resource office at your regional office.