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Guide, hearing and assistance dogs

Harry the assistance dog.

The Guide, Hearing and Assistance Dogs Act 2009 came into effect on 1 July 2009.

The legislation ensures that every person who relies on a guide, hearing or assistance dog has the same access rights as others to public places and public passenger vehicles. This includes cafes, restaurants, pubs, clubs, sports venues, taxis and buses.

  • About guide, hearing and assistance dogs legislation

    A guide dog, hearing dog or assistance dog is specially trained to perform specific physical tasks and behaviours to assist a person with a disability and reduce their need for support.

  • For handlers

    A handler is a person with a disability who relies on a guide, hearing or assistance dog for support. Under the legislation, all handlers may apply for a Handler Identity Card. People in charge of public places and public passenger vehicles may ask to see this card to ensure the dog is certified under the Act.

  • For trainers

    Trainers who want to certify guide, hearing and assistance dogs must be approved under the legislation. Trainers employed at approved training institutions can be approved by that institution.

  • Public Access Test (PAT)

    A significant component of certifying a guide, hearing or assistance dog under the Guide, Hearing and Assistance Dogs Act 2009 (the Act) is the successful completion of a Public Access Test (PAT) form.

  • Contacts

    Guide dog, hearing dog or assistance dog contacts.

  • Resources

    Guide dog, hearing dog or assistance dog resources.