Annual Report 2008-09

Our annual report showcases the exceptional work and commitment of approximately 9,700 staff in delivering quality services and support for Queensland's diverse communities.

This report is an important part of our corporate governance framework. It reflects our commitment to accountability and transparency and enables the Queensland Government, through our Ministers, to assess our financial and non-financial performance.

Full report

• Annual Report full version (PDF, 3 MB)
• Annual Report (not including Financial statements) (RTF, 2.3 MB)
• Financial statements - Department of Communities - Section one (RTF, 1.6 MB)
• Financial statements - Department of Communities - Section two (RTF, 915 KB)
• Financial statements - Department of Communities - Section three (RTF, 2.4 MB)
• Financial statements - Department of Communities - Section four (RTF, 2.1 MB)
• Financial statements - Retail Stores Operations (RTF, 1.2 MB)

Message from our Director-General

Message from our Director-General

Our highlights

Our highlights - page 3 (PDF, 125 KB)

In sections

• About us (PDF, 33 KB)
• About our annual report and our environment (PDF, 21 KB)
• Performance overview (PDF, 30 KB)
• Our performance

  In this section we review what we delivered in 2008-09 against the commitments made in the most recent strategic plans for the former departments and offices, including how we performed against the measures in our plans.

  We report on our performance in eight service delivery areas listed below:

  • Aboriginal and Torres Strait Islander Services (PDF, 59 KB)
  • Child Safety Services (PDF, 163 KB)
  • Community and Youth Justice Services (PDF, 247 KB)
  • Disability, Home and Community Care, and Community Mental Health Services (PDF, 426 KB)
  • Housing and Homelessness Services (PDF, 340 KB)
  • Multicultural Services (PDF, 70 KB)
  • Sport and Recreation Services (PDF, 464 KB)
  • Women's Services (PDF, 73 KB)
• Our organisational capability and governance (PDF, 621 KB)

  Our organisational capability helps us to achieve our goals and enables us to provide innovative solutions to managing our functions and activities.

  Our system of governance provides the framework for how we work to achieve our vision. It encompasses processes, policies, standards and practices, guided by our relationships with stakeholders, achievement of our goals and overall administration of the department.

  • Organisational structure (PDF, 255 KB)
  • Leadership (PDF, 93 KB)
  • Client service management (PDF, 49 KB)
  • Community engagement (PDF, 49 KB)
  • Workforce management (PDF, 164 KB)
  • Asset management (PDF, 32 KB)
  • Information and communication management (PDF, 32 KB)
  • Environmental management (PDF, 29 KB)
  • Quality management (PDF, 32 KB)
  • Financial management (PDF, 34 KB)
• Financial statements 

  Our financial statements for the year ended 30 June 2009.

• Appendices (PDF, 107 KB)

  Includes details on our department's statutory objectives, functions and powers,  glossary, index and contact details.

  • Appendix 1 - Legislation administered by our department (PDF, 141 KB)
  • Appendix 2 - Other entities and bodies (PDF, 90 KB)
  • Appendix 3 - Statutory authorities (PDF, 90 KB)
  • Appendix 4 - Business improvements with Shared Service Agency (PDF, 76 KB)
  • Appendix 5 - Overseas travel (PDF, 37 KB)
  • Appendix 6 - Consultancies (PDF, 13 KB)
  • Glossary (PDF, 26 KB)
  • Index (PDF, 24 KB)
  • Contact details (PDF, 12 KB)
  • Contact and translation information (PDF, 74 KB)
• Performance against output performance measures (PDF, 201 KB) (not published in hard copy)

  Includes the department's actual 2008-09 performance for each of the output performance measure listed in the department's Service Delivery Statement.

• Compliance checklist (PDF, 112 KB) (not published in hard copy)

  Includes a checklist that shows the sections in our annual report where we disclose governance, performance, reporting and procedural information as required by the Financial Administration and Audit Act 1977 and the Financial Management Standard 1997.

• Funding to non-government organisations (PDF, 499 KB) (not published in hard copy)

  Includes a list of the total funding provided to individual non-government organisations on an annual basis.

Feedback

The Department of Communities welcomes your feedback as a valuable tool to improve our delivery of quality and relevant information to readers.

You can provide feedback on this annual report by emailing the department at corpgov@communities.qld.gov.au or contact:

Carly Palmer, Manager, Governance
Phone: (07) 3247 5326
Fax: (07) 3224 7914

DISCLAIMER:

The materials presented on this site are provided by the Queensland Government for information purposes only. Users should note that the electronic version of the annual report on this site is not recognised as the official or authorised version. The electronic versions are provided solely on the basis that users will take responsibility for verifying their accuracy, completeness and currency. Although considerable resources are used to prepare and maintain the electronic versions, the Queensland Government accepts no liability for any loss or damage that may be incurred by any person acting in reliance on the electronic versions. The official copy of the annual report is tabled in the Legislative Assembly of Queensland Parliament's tabled papers website database.