Annual Report 2010-11

This annual report highlights the achievements of our dedicated staff in delivering quality services and support to Queenslanders most in need, despite a year of natural disasters experienced on an unprecedented scale across the state. We played a lead role in helping disaster-affected residents and communities to recover, while continuing to deliver our services with minimal disruption.

This report is an important part of our corporate governance framework and discloses our performance in 2010-11 against commitments made in the department’s 2010-2014 strategic plan. It also reflects our commitment to accountability and transparency, and enables the Queensland Government, through our Ministers, to assess our financial and non-financial performance.

Full report

• Annual Report full version (PDF, 4.1 MB)
• Annual Report (not including Financial statements) (RTF, 2.1 MB)
• Financial statements – Department of Communities (PDF, 1.8 MB) Financial statements – Department of Communities (RTF, 4.7 MB)

• Financial statements – Retail Stores (PDF, 1.2 MB) Financial statements – Retail Stores (RTF, 2.3 MB)

Message from our Director-General

Message from our Director-General

Our highlights

Our highlights (PDF, 1.6 MB)

In sections

• Overview (PDF, 1.4 MB)
  We report on our performance against our strategic objectives listed below:

  • Our key priorities for clients (PDF, 3.2 MB)
  • Our key priorities for improving and supporting the delivery of services (PDF, 1.8 MB)

• Financial statements
• Appendices
  Appendix 1 - Legislation administered by our Ministers (PDF, 2.3 MB) 
  Appendix 2 – Related entities (PDF, 1.6 MB) 
  Appendix 3 - Statutory authorities (PDF, 908 KB) 
  Appendix 4 - Overseas travel (PDF, 1.6 MB) 
  Appendix 5 - Consultancies (PDF, 1.6 MB) 
  Appendix 6 - Performance (PDF, 1.3 MB) 
  Appendix 7 – Government boards and committees (PDF, 905 KB)
  Appendix 8 – Queensland Government Reconciliation Action Plan – Implementation progress (PDF, 1.6 MB)  

• Glossary (PDF, 1.6 MB)

• Contact details and translation information (PDF, 1.6 MB)

• Compliance checklist (not published in hard copy) (PDF, 59 KB) Compliance checklist (not published in hard copy) (RTF, 179 KB)
  The compliance checklist outlines the sections in our annual report where we disclose governance, performance, reporting and other specific requirements as required by the Financial Accountability Act 2009, the Financial and Performance Management Standard 2009 and the annual report requirements for Queensland Government agencies.

• Funding to non-government organisations (not published in hard copy).
  Includes a list of the total funding (PDF, 173 KB) list of the total funding (RTF, 6.3 MB) provided to individual non-government organisations on an annual basis.

• Appendix 6 – Performance updated (PDF, 100 KB) Performance updated (RTF, 582 KB) (not published in hard copy). Includes updated performance against the 2010-11 Service Delivery Statement performance measures.

Feedback

We welcome your feedback as it is a valuable tool to improve our delivery of quality and relevant information to readers.

You can provide feedback on this annual report by emailing the department at corpgov@communities.qld.gov.au or contact:

Manager, Governance
Phone: (07) 3227 7247
Fax: (07) 3239 0464

DISCLAIMER:

The materials presented on this site are provided by the Queensland Government for information purposes only. Users should note that the electronic versions of the annual report on this site are not recognised as the official or authorised versions. The official copy of the annual report, as tabled in the Legislative Assembly of Queensland, can be accessed from the Queensland Parliament's tabled papers website database.