The Department of Communities is committed to providing a high level of service to our clients and we respect the right of individuals to give feedback on the department’s actions, services or products.
Clients, their representatives and members of the community have the right to make a complaint or raise concerns if they are unhappy with a service provided or not provided or funded by the department. Knowing about and addressing your complaint allows us to continuously improve services and relationships between our clients and service providers.
Refer to our Complaints Management Policy and Procedure or A Guide to Making a Complaint A Guide to Making a Complaint to find out more about making a complaint and how the department manages complaints.
Complaints are better resolved at the local or regional level. However, at times, there will be a need to escalate a complaint for resolution by our Complaints and Review area. Complaints referred to our Complaints and Review area are managed by the following units:
- Disability and Communities Complaints Unit
(manages complaints for Aboriginal and Torres Strait Islander Services, Community and Youth Justice Services, Community Recovery, Disability and Community Care Services, Multicultural Services, Sport and Recreation Services and Women's Services) - Child Safety Complaints Unit
