The department is committed to protecting children and improving the services we deliver.
Clients, their representatives and members of the community have the right to make complaints or raise concerns if they are unhappy with a service provided or not provided or funded by the department.
The following information is available to help you make a complaint and to understand the department’s complaints management process:
- Complaints Management Policy and Procedure
- Complaints contacts
- External complaints agencies
- Public Interest Disclosures
If the matter relates to allegations of suspected harm, or risk of harm to a child or young person, please contact Child Safety Services during business hours, or the Child Safety After Hours Service Centre outside business hours.
If you cannot find the information you need on our website, please contact our Child Safety Services’ Enquiries Unit.
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