Department of Communities, Child Safety and Disability Services

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Human Services Quality Framework

The Human Services Quality Framework is the first consolidated set of standards developed for human services in Queensland...the framework significantly reduces administrative burden and compliance costs.

The Human Services Quality Framework (HSQF) is the Department of Communities, Child Safety and Disability Services' new quality assurance framework for measuring and improving the quality of human services. The framework was developed in partnership with the non-government sector to reduce duplication and compliance burden for service providers while providing important safeguards for customers.

The department is rolling out a range of reforms to simplify processes and reduce red tape to make it easier for organisations to do business and ensuring services can be delivered as effieciently as possible. This includes new streamlined service agreements and release of an updated Human Services Quality Framework document. This document outlines the key elements of the framework, its relationship to the streamlined agreements and how it applies to organisations.

The framework is being implemented in planned phases over three years through to 2016.

Further information

Human Services Quality Framework team

Phone:
(07) 3247 3072
Freecall:
1800 034 022
Email:
hsqf@communities.qld.gov.au

Download documents

Human Services Quality Framework (PDF, 610 KB) Human Services Quality Framework (RTF, 438 KB)

The Human Services Quality Framework has been updated to support the roll out of the department's new streamlined service agreements for funded service providers. Read more about how measuring quality will improve services for customers.

Human Services Quality Standards (PDF, 275 KB) Human Services Quality Standards (RTF, 71 KB)
Consolidated and streamlined quality standards for human services in Queensland.

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