Shared Services initiative

The Shared Services initiative is a whole-of-Government approach to corporate service delivery. The vision is partnering with corporate services to support and connect Government. Shared services are underpinned by standardising business processes, consolidating technology and pooling resources and expertise.

Under the shared service model, Government agencies joined together to share corporate services and resources through shared service providers. The shared service providers service their existing customer agencies through operating level agreements.

In 2007–08, Queensland Treasury led the refinement of the whole-of-Government model for shared service delivery and provided policy and program management for the Shared Service initiative.

From 21 September 2007, the Shared Service Agency was transferred from Queensland Treasury to the Department of Public Works through a machinery-of-Government change. The Agency now services a number of departments, agencies and other entities across Government. For more information on the Agency, refer to the Department of Public Works' Annual Report.

Shared service providers for Queensland Health (Queensland Health Shared Service Partner) and the Department of Education, Training and the Arts (Corporate and Professional Services and the Corporate Administration Agency) and Parliamentary Services continue to operate under their existing hosts.

Corporate Solutions Queensland provides selected financial, human resource, document and records management, telecommunications, fleet management and mail services to the Department of Housing. CorpTech provides selected System Applications and Products (SAP) related information management to the department.

During 2007–08, the Department of Employment and Training hosted Corporate Solutions Queensland as a separate entity, and Queensland Treasury hosted CorpTech as a separate entity, and they will report on their activities in their respective annual reports.