The department strategically managed its assets, client service, quality and environment, workforce, finance, information and communication, and general corporate governance.
The department is committed to enhancing service delivery arrangements to meet the changing needs of its clients, expanding service delivery channels and implementing whole-of-Government support mechanisms to deliver services for clients with complex needs.
The Queensland Government recognises the importance of connecting with citizens in the development and implementation of policies, programs and services.
The Department of Housing is committed to implementing an integrated approach to workforce management that attracts and retains a diverse workforce, and enhances staff capacity and capability to deliver and contribute to whole-of-Government outcomes.
The Queensland Government commits several billion dollars each year towards its Capital Program.
Information and communication technologies assist the department in enhancing its effectiveness, efficiency, functional capabilities, governance and value-for-money.
During 2007–08, the department's statutory financial management obligations were met including preparation of a comprehensive set of financial statements which reflect the financial performance of the department.
The department's operations impact most significantly on the human environment as each year, the department assists almost 259,600 Queenslanders experiencing some form of housing need.
The Department of Housing uses the term quality management to refer to the processes undertaken to ensure that all the necessary activities for planning, developing and implementing a service are efficient, effective and integrated throughout the organisation.
Leadership development remains an important priority for Government.