Organisational capability and governance

• Client service management

  The department is committed to enhancing service delivery arrangements to meet the changing needs of its clients, expanding service delivery channels and implementing whole-of-Government support mechanisms to deliver services for clients with complex needs.

• Community engagement

  The Queensland Government recognises the importance of connecting with citizens in the development and implementation of policies, programs and services.

• Workforce management

  The Department of Housing is committed to implementing an integrated approach to workforce management that attracts and retains a diverse workforce, and enhances staff capacity and capability to deliver and contribute to whole-of-Government outcomes.

• Asset management

  The Queensland Government commits several billion dollars each year towards its Capital Program.

• Information and communication management

  Information and communication technologies assist the department in enhancing its effectiveness, efficiency, functional capabilities, governance and value-for-money.

• Financial management

  During 2007–08, the department's statutory financial management obligations were met including preparation of a comprehensive set of financial statements which reflect the financial performance of the department.

• Environmental management

  The department's operations impact most significantly on the human environment as each year, the department assists almost 259,600 Queenslanders experiencing some form of housing need.

• Quality management

  The Department of Housing uses the term quality management to refer to the processes undertaken to ensure that all the necessary activities for planning, developing and implementing a service are efficient, effective and integrated throughout the organisation.

• Leadership

  Leadership development remains an important priority for Government.