Key performance measures from the Strategic Plan 2008-2013.
| Goals |
Key measures
|
1 July 2007 to
30 June 2009 |
1 July 2008 to
31 March 2009 |
2009-09 full year target
|
|---|---|---|---|---|
| Delivering integrated social housing and housing services to low-income households for the duration of their need | Total number of households assisted with social housing |
78,138
|
74,544
|
81,758
|
| Total annual increase of social housing dwellings |
1,013 (1.6%)
|
582 (0.9%)
|
1,260 (1.9%)
|
|
| Percentage of social housing allocations to households in highest need |
*
|
60%
|
N/A
|
|
| Percentage of clients satisfied with social housing # |
Aboriginal and Torres Strait Islander Housing: 74% Public Rental Housing: 81% Community Housing: 79% |
#
|
N/A
|
|
| Percentage of dwellings without overcrowding |
98.7%
|
98.8%
|
N/A
|
|
| Number and percentage of planned service reviews of registered providers conducted |
3 (100%)
|
1 (9.1%) †
|
N/A
|
|
| Number and percentage of all eligible providers managing over 100 tenancies that have achieved accreditation |
4 (27%)
|
1 (8.3%) §
|
N/A
|
|
| * Not applicable. Performance measure was not used in 2007-08. # Source: Report on Government Services 2008, based on results from the 2007 National Social Housing Survey results. No survey was undertaken between 1 July 2008 and 31 March 2009. † Eleven service reviews were scheduled for the full financial year of 2008-09, however a majority of these were deferred during the caretaker conventions in the lead up to the March 2009 State election. These reviews have been rescheduled to occur in either quarter four of 2008-09 or in 2009-10. § Of the 12 organisations that will manage over 100 tenancies following amalgamation processes, one has retained accreditation, two will be the result of amalgamations and will not complete the accreditation process until this is complete, four are being assessed for accreditation, and the remaining five are scheduled for evaluation by January 2010. |
||||
| Providing support to low-to-moderate income households in the private market | Total number of households assisted to access or sustain private market tenure |
180,649
|
153,048
|
173,313
|
| Percentage of private housing assistance clients satisfied with the overall level of service |
Home Loans: 92% (2006-07) ** Home Assist Secure: 85% Bond Loans: 95% Tenant Advice and Advocacy Service: 96% (2006-07) ** |
Home Loans: 96% Home Assist Secure: 95% Bond Loans: ** Tenant Advice and Advocacy Service: ## |
N/A
|
|
| ** Surveys are conducted either biennially or triennially. The results indicate the findings from the latest available surveys, with the next Bond Loans satisfaction survey scheduled for 2009-10. ## No survey was undertaken as clients were interviewed as part of an extensive program evaluation during 2008-09. As a result of this evaluation, recommendations for improvements to the service will be implemented during 2009-10. A survey will be undertaken following implementation of these recommendations. |
||||
| Helping build sustainable communities | Satisfaction with the Community Renewal zone as a place to live |
87%
|
84%
|
85%
|
| Percentage of funding contributed by partner agencies |
58%
|
51%
|
55%
|
|
| Percentage of Community Renewal projects with service integration outcomes |
††
|
95%
|
50%
|
|
| †† Not applicable. Performance measure was not used in 2007-08. | ||||
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