Glossary of acronyms used in this report

Client Intake and Assessment Process. Implemented in September 2008 to assess an applicant's level of housing need and determine the most appropriate form of housing assistance they are eligible to receive from the range of housing products and services funded or subsidised by the department.

Department of Public Works.

Indigenous Community Housing Organisations. In Queensland, there are 81 organisations that manage approximately 2,000 housing assets. The Federal Government has requested that the Queensland Government assume responsibility for managing these organisations.

Innovation and Improvement Register. Used to record improvement suggestions including the findings from systems appraisals. These suggestions and all associated decisions and corrective actions are reviewed by senior management with progress reports on activity provided to the Governance Board of Management on a quarterly basis.

Minimum Obligatory Human Resource Information. In 1995, Cabinet approved the introduction of the Minimum Obligatory Human Resource Information so that Government has access to Queensland Public Service human resource information required for strategic management issues. The information is used to develop a profile of the Queensland Public Service, identify trends and develop and evaluate sector-wide human resource policies.

National Affordable Housing Agreement. Effective from 1 January 2009, the agreement provides a framework for Federal and State Governments to work together to improve housing affordability, reduce homelessness, and reduce Indigenous housing disadvantage. It replaces the Commonwealth State Housing Agreement and the Supported Accommodation Assistance Program Agreement.

Systems Application and Products. The core information technology system that supported the department's business.

Urban Land Development Authority. An independent Statutory Authority whose role is to streamline the planning and the development process in key urban areas nominated as Urban Development Areas by the State Government.