On 9 June 2010, the Federal Housing Minister, Tanya Plibersek and the Community Housing Federation of Australia launched the third edition of the National Community Housing Standards Manual.
The manual was first developed in 1998 to establish standards of good practice in service delivery in the community housing sector throughout Australia.
The standards attempt to cover all the elements that constitute a high quality housing service for community housing tenants and contribute to a well-managed organisation.
The Department of Communities encourages all community housing providers to use the standards as a tool to achieve continuous quality improvement and improve service delivery.
A copy of the new manual has been distributed to every registered community housing provider in Queensland.
Additional copies can be downloaded from the Standards and Accreditation website.
The department, in partnership with Queensland Shelter, is also holding information sessions on the revised standards across Queensland over the next six months in conjunction with the Housing and Homelessness Area Network meetings.
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