Policies
Policy documents provide the framework that providers must follow in delivering housing services to clients. Procedures provide more detailed information about the processes to be followed to meet the requirements established under the policies.
- Allocations Policy - Long Term Community Housing Program and Affordable Housing Providers Allocations Policy - Long Term Community Housing Program and Affordable Housing Providers
- Allocations Policy Transitional Housing - Community Rent Scheme, Community-managed Housing - Studio Units and Same House Different Landlord Providers Allocations Policy Transitional Housing - Community Rent Scheme, Community-managed Housing - Studio Units and Same House Different Landlord Providers
- Common Eligibility Criteria Policy
- Community Housing Rent Policy (effective 1 May 2010) Community Housing Rent Policy (effective 1 May 2010)
- Duration of Need Policy
- Allocations operational policy and procedure - Supportive Housing Program (Common Ground) Allocations operational policy and procedure - Supportive Housing Program (Common Ground)
Procedures
- Allocations Procedures for long-term, affordable and transitional housing Allocations Procedures for long-term, affordable and transitional housing - Allocations procedures for long-term, affordable and transitional housing providers.
- Housing Service Centre Referral Mailboxes Housing Service Centre Referral Mailboxes - This document contains the contact details to use during the referral and allocations processes.
Forms
These forms support the application, allocation, property and tenancy management processes established under the Allocations Policies and procedures.
- Application for Housing Assistance form - This form is for people who intend to apply for social housing.
- Property details form - Providers funded under the long term community housing or affordable housing program must complete this form to provide new or updated property details to the department.
- Nomination Form Nomination Form - Providers use this form to nominate applicants to the department for transitional housing or approved long term community housing properties. This form must be used in conjunction with the Notification of Vacancy Form.
- Notification of Vacancy Form Notification of Vacancy Form - Providers housing must notify vacancies that require applicants from the Housing Register using this form.
- Housing Register Advice Form Housing Register Advice Form - Providers must use this form to inform the department of any offers of social housing made to applicants, or exits from transitional housing.
Letters and notices
- Duration of Need Notice Duration of Need Notice - Providers must use this notice when establishing long-term tenancies that require a Duration of Need notice.
- Tenant Guide - Transitional Housing Tenant Guide - Transitional Housing - Providers must provide a copy of this tenant guide to applicants when making an offer of transitional housing.
Practice guides
- Practice Guide: Notification of community housing property vacancy) Practice Guide: Notification of community housing property vacancy) - Providers are encouraged to use this practice guide when using the Notification of Vacancy form to learn how to supply information to the department.
- Practice Guide: Matching Applicants to Transitional Housing Practice Guide: Matching Applicants to Transitional Housing - Providers and department staff are encouraged to use this practice guide when matching applicants to transitional housing, and nominating suitable applicants for a transitional housing vacancy.
- Tool: Matching Applicants to Transitional Housing Tool: Matching Applicants to Transitional Housing - Providers and department staff are encouraged to use this tool when determining if applicants are well-matched to transitional housing or subsequently nominated for any transitional housing vacancy.
- Tool: Transitional Housing Operational Framework Tool: Transitional Housing Operational Framework - The Operational Framework Tool is a quick-reference guide to the objectives of transitional housing in one social housing system and key resources to assist providers in delivering transitional housing services.
Information sheets
- Common Eligibility Criteria Common Eligibility Criteria - Providers and department staff should use this fact sheet when explaining common eligibility criteria and how it is used to assess eligibility for social housing.
- Allocations Policy - Providers and department staff can use this fact sheet to understand the application of the Allocations Policy for Long Term Community Housing or Affordable Housing programs.
- Allocations Policy - Transitional Housing - Providers and department staff can use this fact sheet to understand the application of the Allocations Policy Transitional Housing (Community Rent Scheme, Same House - Different Landlord, and Community-managed Housing - Studio Units Program).
- Transitional Housing Operational Framework Transitional Housing Operational Framework - Providers and department staff should use this information sheet to assist with understanding the operations of transitional housing.
- Duration of need policy - Providers should use this information sheet to help explain the Duration of need policy, when establishing tenancy review periods in Community Housing.
- Allocations Policy - Rejection of offer - Providers and department staff should use this information sheet to inform staff and potential tenants of what happens if an offer of community housing is rejected.
- Community Housing Property Details Community Housing Property Details - Providers should use this information sheet to determine the appropriate method of supplying new or updated property details to the department.
- Changes to the Housing Needs Assessment for Social Housing Changes to the Housing Needs Assessment for Social Housing - The important changes to the Housing Needs Assessment that will be implemented in 2011.
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