Becoming a registered provider
Information about becoming registered under the Housing Act 2003, including how to apply. Organisations funded by the Department of Communities to provide housing and housing-related services are required to be registered under the Act.
How to make an application for review: registered providers
Information on how to have the department's decisions about your registration reviewed.
Service Reviews
The department is responsible for monitoring the performance of registered Social Housing providers that it funds to ensure that they meet their obligations under the following:
- the Housing Act 2003;
- the prescribed requirements in part 2 of the Housing Regulation 2003; and
- the obligations set out in their assistance agreements.
Service reviews are one of the mechanisms that the department uses to meet this obligation.
The Self-assessment Service Review Workbook is now available to help providers to meet their obligations and prepare for scheduled service reviews. Further general information about the service review process is available at Information Sheet on Service Reviews .
If you have any enquiries regarding the service review process or if you require a copy of the workbook in Word format, please contact the Service Review Team on (07) 3225 1253.
Conflicts of interest
Information to help understand and manage conflicts of interest when operating or being considered as a registered provider.
Practice Guide: Conflict of Interest
Providers and department staff should make use of this practice guide to help understand and apply the department's conflict of interest policy.
Confidentiality and information privacy
Information for registered providers on collection, storage, security and disclosure of personal information from individuals collected for purposes of providing housing assistance.
Accreditation
Becoming an accredited provider. Information and resources to help housing providers gain accreditation against the National Community Housing Standards.