A supportive tenancy management approach requires the tenancy manager to consider the individual circumstances of a tenant and to implement tenancy management practices accordingly. The Supportive Tenancy Management policy applies to all programs of social housing assistance. Practice Guides are available to assist with applying supportive tenancy management principles in transitional housing.
Procedures
Procedures for Transitional Housing for managing tenant exits
Procedures for transitional housing providers for managing tenants leaving transitional housing to go to long-term social housing or to private housing.
Procedures for managing tenant transfers
Procedures for managing tenant transfers.
Offers of Housing Assistance - Reasons for Rejection
This document sets out the valid and invalid reasons for applicants to reject an offer of housing during a transfer process.
Housing Service Centre Referral Mailboxes Housing Service Centre Referral Mailboxes
This document contains the contact details to use during the referral and allocations processes.
Transfers operational policy and Procedure - Supportive Housing Program (Common Ground)
Transfers operational policy and Procedure - Supportive Housing Program (Common Ground) Policies and procedures for managing tenant transfers for providers delivering the Supportive Housing Program (Common Ground).
Forms
Application for transfer: tenants of community housing providers
Application form for tenants of community housing providers to apply for transfers.
Transfers checklist for providers
A checklist for housing providers to ensure the procedure for processing a transfer application is completed.
Tenancy Plan for Transitional Housing
Providers should make use of this template when establishing a transition housing tenancy plan.
Tenancy Plan Review for Transitional Housing
Providers should make use of this template when reviewing a transitional housing tenancy plan.
Letters and notices
Pro forma letter to approved transfer applicant
Providers may make use of this letter template when approving a transfer request from an existing tenant.
Pro forma letter to declined transfer applicant
Providers may make use of this letter template when declining a transfer request from an existing tenant.
Pro forma letter regarding a provider-initiated transfer
Providers may use this letter template to inform tenants of the need to transfer them from their current location.
Tenant Guide - Transitional Housing
Providers must provide a copy of this tenant guide to applicants when making an offer of transitional housing.
Practice guides
Practice Guide: Conflict of Interest
Providers and department staff should make use of this practice guide to help understand and apply the department's conflict of interest policy.
Practice Guide: Matching Applicants to Transitional Housing
Providers and department staff should use this guide to help determine whether clients are a suitable match to transitional housing assistance
Tool: Matching Applicants to Transitional Housing
This is a quick reference summary for providers and Housing Service Centre staff to assist in matching applications to transitional housing.
Practice Guide: Tenancy Planning and Review
Providers should make use of this practice guide when developing a tenancy plan and subsequent reviews for tenants of transitional housing.
Tool: Tenancy Planning and Review Process
Transitional Housing providers may use this quick-reference tool in applying Tenancy Planning and Review with new and existing tenants.
Information sheets
Common Eligibility Criteria
Providers and department staff should make use of this information sheet when describing how common eligibility criteria apply to potential applicants.
Transfers: assessing and prioritising
Providers and department staff should make use of this information sheet when describing the process of assessing and prioritising transfer requests.
This work is licensed under a Creative Commons Attribution 3.0 Australia License