Feedback and complaints

The Department of Housing and Public Works is committed to providing a high level of service to our clients and we respect the right of individuals to give feedback on the department’s actions, services or products.

Clients, their representatives and members of the community have the right to make a complaint or raise concerns if they are unhappy with a service provided or funded by the department.

The following information is available to help you make a housing complaint, appeal a decision, and to understand our complaints management process: