If you are responsible for the management of a private boarding house, supported accommodation hostel or aged rental accommodation, you operate a residential service. Some student accommodation and all backpacker hostels are exempt.
As a provider of these services, you must comply with the Residential Services (Accreditation) Act 2002 (the Act).
Who it applies to
Residential services are accommodation types where:
- at least 4 residents (other than the owner) live in 1 or more rooms and pay rent
- each resident has a right to occupy 1 or more rooms, but not the whole premises
- rooms are not self-contained, except in aged rental accommodation where you provide meals and/or personal care services
- residents share facilities, such as a bathroom, outside their room.
A residential service may also provide food service and/or a personal care service.
Who it doesn´t apply to
Some services are exempt from the legislation, including:
- student accommodation
- services regulated under other legislation, including:
- aged care service under the Aged Care Act 1997 (Commonwealth)
- an authorised mental health service under the Mental health Act 2000
- private hospital under the Private Health Facilities Act 1999
- licensed premises under the Liquor Act 1992
- services that have funding agreements with a government agency, including those:
- under funding or in premises owned by Aboriginal Hostels Limited
- conducted by the Department of Housing and Public Works
- funded under the Housing Act 2003
- conducted by the Department of Communities, Child Safety and Disability Services, or funded under the Disability Services Act 1992
- accommodation specifically for tourists or travellers, such as backpackers, motels, and bed and breakfasts
- accommodation for employees in connection with their work, or contractors in connection with their service contracts
- retirement villages registered under the Retirement Villages Act 1999.
For more information, see student accommodation.
As a residential service provider, you need to:
- apply for registration to operate your residential service
- apply for accreditation
- continually comply with the requirements of the Act.
The Residential Services Unit manages the residential services' registration and accreditation process. We:
- regulate the conduct of residential services through registration and accreditation
- encourage providers to continually improve their services
- promote the standards and accreditation system to key stakeholders and the community
- monitor the effects of regulation on the industry and residents
- build and improve the industry to provide highest quality service
- monitor for compliance with the Act
- investigate complaints relating to alleged breaches of the Act.