A public information document (PID) contains specific information about the individual retirement village.
An operator must give a copy of this document to any person interested in entering into a residence contract. Residents may wish to seek legal advice from an independent solicitor on their rights and obligations under the contract.
Operators can create the document, using Retirement Village Form 1 - Public information document .
The PID outlines residents´ and operators´ rights and responsibilities relating to the retirement village. It should also have enough information for people to decide whether the village is suitable for them.
The PID must be up to date, accurately reflect contractual arrangements and be consistent with the Retirement Villages Act 1999 (the Act).
If a PID is inconsistent with the residence contract, the decision that is more favourable to the resident applies. However, if a PID is inconsistent with the Act, the Act applies.
The PID must include information about:
- accommodation types
- the costs of units
- village facilities
- village land
- residents´ rights and obligations
- fees and charges
- mandatory funds
- the resale process and exit entitlement
- exit fees
- financial information
- the dispute resolution process.
Existing residents can request a copy of their residence contract and PID by writing to the operator and paying a fee.
Inaccurate or misleading documents
If details in a PID become inaccurate, the operator must update it as soon as possible.
The operator must also write to anyone affected by the changes, to tell them about the changes, within 28 days, including:
- the Residential Services Unit
- any resident likely to be affected by the inaccuracy
- any person who has signed a residence contract which is still in a cooling-off period
- anyone who has indicated that they intend to sign a residence contract.
Penalties apply for giving residents or the department documents that operators know are false and misleading.