The department recognises a home provides a sense of place and belonging, and is an important part of people living full and satisfied lives.
The Welcome to your home kit is a handy reference guide containing information on policy and procedures that affect tenants and their homes.
Please note: Policies and procedures can change over time. While the department makes every effort to keep this information up-to-date, please contact your nearest Housing Service Centre before making any decisions regarding your tenancy or your home to confirm steps to follow, or if you have any specific queries.
The department provides information on selected topics through translated fact sheets. These are available by contacting your local Housing Service Centre or by visiting the department's Multilingual Information Service online.
When starting a tenancy, you will need to give the department some information about yourself and understand your rights and responsibilities as a tenant and sign some forms.
The amount of rent you pay for social housing is calculated according to your household’s income. There are several ways to pay your rent.
With your help, the department can keep its properties in good condition. The department asks you to care for your home by taking reasonable precautions to protect the property and follow some basic guidelines.
During your tenancy, you can apply to keep pets, conduct a business from your home, or swap homes with another social housing tenant.
Before leaving social housing, make sure you have notified all the necessary people.
Some departmental homes may be available to buy.