When you move into your home, both you and the department must complete the Entry Condition Report (Form 1a).
What is the Entry Condition Report (Form 1a)?
The Entry Condition Report records the condition of your home when you begin your tenancy. The Entry Condition Report is an important tool to show whether your home is in the same condition when you leave social housing as when you moved in. The Entry Condition Report helps the department and you determine what maintenance is needed and who is responsible when you end your tenancy.
What should I do with the Entry Condition Report?
You need to ensure that you complete your section on the Entry Condition Report within three days of your occupation of the property to show that you agree or disagree with the department's assessment.
If you don't return the Entry Condition Report to your nearest Housing Service Centre within three days of your tenancy commencing, the department will believe that you agree with its assessment.
What if there are items on the Entry Condition Report that I don't agree with?
The department will have completed the Entry Condition Report with ticks or crosses to show if the items listed are clean, undamaged and working or not.
If you agree with the Entry Condition Report - sign the report and return it to your Housing Service Centre. If you don't agree with the Entry Condition Report, add your comments in the tenant column before you sign it. Then return it to the department. You can attach extra pages if there is not enough room for your comments.
Make sure you keep a copy of the report for your records.
What happens then?
If you agreed with the Entry Condition Report, the department will keep the report on your file so it can be used to compare the condition of your home when you end your tenancy (see Ending your tenancy).
If you did not agree with the Entry Condition Report, the department will discuss these items with you so an agreement can be reached as to the condition of your home when you began your tenancy.
What if my home or items in my home need repairing shortly after I move in?
If, for example, your stove was listed on the Entry Condition Report as being in working order but it stops working shortly after you move into your home, contact your nearest Housing Service Centre and report the problem. Unless the repairs are needed as a result of damage caused by you, the department will attend to the repairs according to the normal maintenance timetable (see Maintenance)