The department does not keep a spare set of keys to your home. You are given the only copies at sign-up.
Should you lose your keys, you must replace them at your own cost.
Remember: have a spare set of keys cut for your home and keep them in a safe place.
Electricity
You are responsible for the cost of connection and any electricity costs incurred during your tenancy.
Telephone
You are responsible for the cost of connection and any telephone costs incurred during your tenancy.
What if my home has never had a telephone connected before?
If you move into a home where a telephone service is available but has never been connected, the department will pay for part of this connection cost. This only applies if you have to pay the new higher telephone service connection fee because the telephone has not been connected at your home before.
How do I obtain this payment?
Please contact your nearest Housing Service Centre.
Note: You are responsible for the cost of having your phone re-connected or a second telephone line connected to a home where a telephone is already in use.