Making a complaint about departmental issues is about to become easier, thanks to the introduction of a new complaints management process later this year.
Clients have always been welcome to lodge a complaint if they are unhappy with any Department of Housing product, service, action or decision. However, the new complaints process will ensure our clients have better information and more support to do so.
Under the new process, to be introduced in November, clients will be guided through how and where to make a complaint, the way the complaints process works and how long it should take. There will also be easier ways for clients to check on the progress of their complaint.
For more information about the new complaints process, or for information on the support available to people with special needs who wish to make a complaint, please contact your nearest Department of Housing office.