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Home > Seniors > Contacts > Government departments and agencies

Government departments and agencies

Although the Office for Seniors has the lead role for ageing issues in Queensland, other government agencies have responsibility for providing specific services for older people in the areas of health, transport, aged care, financial support, and housing.

The following list indicates the key areas relating to ageing and older people that may be of interest:

Name: Centrelink
Telephone: 13 23 00
Freecall: 1800 025 558 - Media only
Web site: www.centrelink.gov.au
Information about:
  • Social Security pensions and concessions; and
  • Financial Information Service (FIS) for pensioners.
 
Name: Commonwealth Department of Health and Ageing
Freecall: 1800 500 853
1800 052 222 - Carelink (home and community care)
Web site: www.health.gov.au
Information about:
  • community aged care packages;
  • nursing homes and hostels; and
  • Home and Community Care (HACC) services.
 
Name: Commonwealth Department of Veterans' Affairs
Telephone: 13 32 54
Web site: www.dva.gov.au
Information about:
  • Veterans' Affairs pensions and concessions; and
  • Quality of Life programs (health promotion, sport and recreation activities, social activities, health care, home care and support, aged care, support for carers).
 
Name: Queensland Health
Telephone: 13 13 04 (for general enquiries including community health centres)
Web site: www.health.qld.gov.au
Information about:
  • the 60 and Better Program (a health promotion program throughout Queensland); Telephone (07) 3131 6957
  • State Government nursing homes Telephone (07) 3131 6947

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Name: Queensland Department of Housing
Telephone: 1300 880 882
Web site: www.housing.qld.gov.au
Information about:
  • Home Assist/Secure (program to assist older people and private renters to ensure their homes are in good repair and that adequate levels of safety and security are maintained);
  • public rental housing; and
  • State Government housing assistance.
 
Name: Queensland the Department of Tourism, Fair Trading and Wine Industry Development
Telephone: 13 13 04 or 1300 658 030
Hearing/Speaking Impaired National Relay Service 13 36 77
Web site: www.fairtrading.qld.gov.au
Information about:
  • occupational licensing
  • registration of business names and associations
  • dealing with consumer complaints
  • providing advice and information to business on their responsibilities, and to consumers on their rights, and carrying out audits, compliance and prosecution functions in respect of marketplace legislation.
  • carrying out audits, compliance and prosecution functions in respect of marketplace legislation.
 
Name: Queensland Transport
Telephone: 13 23 80 (automated service) or (07) 3834 2011
Web site: www.transport.qld.gov.au
Information about:
  • disabled parking permits - telephone 13 23 80
  • Taxi Subsidy Scheme - telephone 1300 134 755
 
Name: Queensland Department of Justice and Attorney-General
Telephone: (07) 3239 3520
Web site: www.justice.qld.gov.au
Information about:
  • free will-making;
  • preparing enduring powers of attorney;
  • administering deceased estates;
  • managing the financial affairs of Queenslanders who, because of age or physical or mental disability, are unable to do so themselves;
  • Public Trustee of Queensland (additional information at www.pt.qld.gov.au);
  • Guardianship and Administration Tribunal; and
  • Office of Adult Guardian.

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Last updated: 28 August 2008.

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