Supporting Families Changing Futures

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  3. Delivering quality services to Queensland children and families through a capable, motivated workforce and client-focused

Delivering quality services to Queensland children and families through a capable, motivated workforce and client-focused

Reforms being delivered under this strategic direction are based on the principles that:

  • the workforce across both government and non-government family and child sectors is highly skilled and professional, and service organisations are capable and client focused
  • services delivered result in enhanced outcomes for children, young people and their families.

The reforms include:

  • developing the child protection workforce by reviewing and amending role descriptions for Child Safety staff to strengthen their skills, ability and knowledge (recommendations 10.1, 10.3)
  • developing the Strengthening the Sector strategy, led by the Queensland Family and Child Commission (QFCC), to build the capacity, capability and positive culture of the child protection and family support system (recommendations 6.6, 10.7, 12.15)
  • improving court processes for child protection matters, including establishing the Office of the Child and Family Official Solicitor, to provide early, independent legal advice to Child Safety workers about child protection matters (recommendations 13.16, 13.17, 13.18)
  • providing domestic and family violence training to frontline child protection, family support and domestic and family violence specialist service workers.