Our performance - Child Safety Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

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Our performance

The Our Performance site provides timely and accessible performance data about the family support and child protection system.

This site is updated quarterly. The latest available data is for the year ending June 2017. 

Summary statistics

The June 2017 media release can be viewed on the Queensland media release site.

media handout (DOCX, 3.2 MB) media handout (PDF, 932 KB) for June 2017 data is available for download.

View the latest family support and child protection statistics.

Family support and child protection system framework

Family support and child protection data is organised according to the family support and child protection system framework. This framework depicts the key services and supports available in the family support system, and the main pathways a child or young person follows while in the child protection system.

Child protection system framework phases

Family support services

Intake phase

Family support services aim to help families nurture and safely care for their children.

Family and Child Connect services are an entry point for information and support advice for vulnerable families. The role of Family and Child Connect is to assess the needs of a family and help that family link to local services that best meet their needs.

The department funds a suite of services to support families with various levels of need.

Intensive Family Support services respond to vulnerable families with children and young people who are at risk of involvement in the statutory child protection system. Intensive Family Support is a consent based program providing case management for families who agree to engage with the service.

Intake phase

Intake phase

The aim of intake is to determine the most appropriate response to concerns received about harm or risk of harm to a child.

Child protection concerns received from the community are assessed to determine whether a child concern report or a notification is recorded by the department.

Where the concerns are to be recorded as a child concern report, and it is assessed that the family may benefit from additional family support, a referral can be made with the consent of the family to either Family and Child Connect or an Intensive Family Support service.

Investigation and assessment phase

Investigations and assessment phase

The aim of the department’s investigation and assessment phase is to determine whether a child is in need of protection and ongoing departmental intervention is required.

The child and their family are visited, information is gathered from them and other sources, and an assessment of significant harm and future risk and whether the child has a parent willing and able to protect them from harm.

Where a child is assessed as not in need of protection, and the family may benefit from additional family support, a referral can be made with the consent of the family to an Intensive Family Support service.

Ongoing intervention phase

Ongoing intervention phase

The aim of the department's ongoing intervention phase is to reduce the likelihood of a child experiencing future harm.

Ongoing intervention is required for a child in need of protection. A case plan with intervention goals and actions is developed to meet the child's protection and care needs.

Ongoing intervention phase (permanency planning)

Ongoing intervention phase (permanency planning)

The aim of permanency planning is to ensure that a child experiences continuity of care and transitions successfully into adulthood.

There are three permanency options for a child - safely reunifying the child with their family, long-term out-of-home care until the age of 18, or adoption.

Safety and wellbeing measures

Performance reports


Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.