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• Queensland Financial Inclusion Plan
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1. Home
2. Community
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3. Queensland Community Support Scheme
   • Carers
   • Community Recovery
   • Community transport
   • Emergency Relief program
   • Financial literacy and resilience
   • Gambling help services
   • Goods and Food Relief Programs
   • Logan Together
   • Meals on wheels
   • National Redress Scheme
   • Neighbourhood and community centres
   • Place-based approaches
   • Queensland Financial Inclusion Plan
   • Queensland Government concessions
   • Safe Night Precincts Support Services
   • Social Cohesion
   • Thriving Queensland Communities grants - Round one 2018
   • Thriving Queensland Communities grants - Round two 2019
   • Volunteering
4. For service providers

Key Documents

QCSS Practice Manual (PDF, 1.6 MB) QCSS Practice Manual (DOCX, 830 KB)

The Practice manual provides information about:

• planning and delivering supports - including the target group, eligibility and support types
• administering supports - including reporting and accountability
• service outlet and government responsibilities.

QCSS Outcome Measurement System (OMS) Technical Specification (DOCX, 282 KB) QCSS Outcome Measurement System (OMS) Technical Specification (PDF, 1.8 MB)

The QCSS-OMS Technical Specification provides:

• detailed definitions, formats and code values for each of the data elements that are required to be reported in the QCSS-OMS
• definitions of data elements and concepts that are not to be reported in the QCSS-OMS, but enable the derivation of reportable data elements and therefore require a clear definition.

ONI Needs Identification (ONI) Tools

The ONI tools are used to consistently assess the level and complexity of a person's support needs to determine the appropriateness of Queensland Community Support Scheme supports. 

• ONI User Manual Part 1 (PDF, 4.7 MB) ONI User Manual Part 1 (RTF, 4 MB)
• ONI User Manual Part 2 (PDF, 479 KB) ONI User Manual Part 2 (RTF, 176 KB) 
• All ONI Profiles (PDF, 1.2 MB)
• Cultural/Language Assessment Tool (PDF, 162 KB)

Quality Assurance and Reporting

Provides QCSS funded organisations with key information and resources regarding your obligations to the department. 

• Human Services Quality Framework 
• Supplier Portal 
• Reporting templates and resources
  includes Directors Certificate, Performance and Brokerage Reports and Special Purpose Financial Report
• QCSS-OMS How to guide

Promotional Resources

These printable promotional resources provide important information about the Queensland Community Support Scheme for service users.

• Community and Disability Supports in Queensland (PDF, 276 KB) Community and Disability Supports in Queensland (DOCX, 907 KB) provides information about the Queensland Community Support Scheme, how to apply and types of supports provided
• Guide to your rights and responsibilities (PDF, 161 KB) Guide to your rights and responsibilities (DOCX, 109 KB) helps the service user understand their rights and responsibilities as a Queensland Community Support Scheme service user
• Summary of your rights and responsibilities (PDF, 111 KB) Summary of your rights and responsibilities (DOCX, 102 KB) provides a summary of the rights and responsibilities of a Queensland Community Support Scheme service user
• QCSS Access Point poster (PDF, 290 KB) QCSS Access Point poster (DOCX, 2.1 MB) (A3 size) provides information about the Queensland Community Support Scheme for display at QCSS service provider outlets.