Initiatives to support carers - Community Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

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Department of Communities, Child Safety and Disability Services

Initiatives to support carers

The following initiatives have been introduced to support carers in their caring role:

  • the Carers (Recognition) Act 2008 (Carers Act) (PDF) recognises the valuable contribution carers make to the people they care for and the social and economic benefit carers provide to the community. The Act sets out requirements for public authorities to recognise and support carers through services to carers and the people they care for, and also for employees of public authorities who undertake a caring role, specifically through:
    • the Carers Charter (PDF, 150 KB) Carers Charter (RTF, 46 KB), which contains 13 principles recognising the significant contribution carers make to the community
    • the Queensland Carers Advisory Council which advises the Minister on matters relating to carers and works to advance carers’ interests. The Council has 12 members: four carers, one of whom must be a grandparent carer; three carer association representatives; one member who represents grandparent carers; and four public servants.  
  • The Carer Business Discount Card is a concession card that provides eligible carers with discounts on goods and services from participating businesses. This scheme is a partnership between the state government and businesses across Queensland.
  • The Companion Card promotes fair ticketing for people with a disability who need significant assistance from a companion to attend activities and venues in their community. This card will enable people with a disability to have the same opportunities for participation and recreation as other community members.
  • The Office for Seniors, Carers and Volunteering is Queensland’s main government contact point for carers' issues. The office actively engages with other government departments, non-government organisations and the community to raise awareness about carers and embed Carers Charter principles in government and community activity. It also provides secretariat support to the Queensland Carers Advisory Council.

The Office for Seniors, Carers and Volunteering

The Office for Seniors, Carers and Volunteering is Queensland’s main government contact point for carers’ issues. It has a key role in assisting Queensland Government departments and statutory authorities to ensure their employees have awareness and understanding of the Government's carers' policies. They can be contacted on:

Email: officeforcarers@communities.qld.gov.au

Postal address: Office for Seniors, Carers and Volunteering, Department of Communities, Child Safety and Disability Services, GPO Box 806 Brisbane Qld 4001

If you need information about direct supports and services for carers, you can contact:

Phone: 13 QGOV (13 74 68) (toll-free within Australia)

TTY: 07 3896 3471; 1800 010 222

Support for carers

Disability Online, the Queensland Government’s portal for people with a disability, as well as their carers, friends and family, has information about services that support carers. You can visit the Disability Online website, and find out about:

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.