Programs and initiatives to support older people - Community Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

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Department of Communities, Child Safety and Disability Services

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  3. Programs and initiatives to support older people

Programs and initiatives to support older people

Queenslanders want a vibrant and prosperous state where everyone has the opportunity to lead an active lifestyle, live in a healthy community, and participate in the economy.

Through the Office for Seniors, Carers and Volunteering, the department leads Queensland Government initiatives focusing on the opportunities and challenges of our ageing population and older people's issues.

Our strategic direction statement, Queensland: an age-friendly community, outlines the government's approach to achieving its vision of a community where the contributions of seniors are valued and older people are able to lead healthy and productive lives in work, volunteering or retirement. We work with other Queensland Government agencies to implement a range of age-friendly initiatives outlined in the strategy's Action Plan (PDF) Action Plan (RTF, 233 KB).

We invest in a range of initiatives to enhance the wellbeing and participation of older Queenslanders:

Information and support

Seniors Enquiry Line

A statewide information and referral service for older Queenslanders, grandparents and their family, friends and carers.

Time for Grandparents

Provides information, respite and support for grandparents raising their grandchildren through camps and recreational activities throughout Queensland.

Cards and concessions

Seniors Card

Provides older Queenslanders with discounts on a wide range of goods and services.


A range of concessions, rebates and assistance are available to assist eligible Queenslanders with the cost of living.

Elder abuse

Elder Abuse Prevention Unit

Provides a statewide telephone information, support and referral service for anyone who is experiencing elder abuse or is concerned about someone they know. Also provides community education and awareness activities.

Provides free legal and support services for seniors concerned about elder abuse, mistreatment or financial exploitation.

Social connection

Programs and activities

Range of programs and activities that focus on increasing older people’s awareness of healthy lifestyle options, reducing social isolation and strengthen personal and community connectedness.

Events and campaigns

Seniors Week

Promotes positive attitudes towards older people and ageing, and encourages older people to lead active lifestyles.

Grandparents Day

Recognises the valuable contribution grandparents make to their families and communities.

Elder abuse prevention campaign

Raises awareness of common elder abuse behaviours and encourages people experiencing elder abuse—and those who suspect someone they know is being abused—to call the Elder Abuse Helpline for advice and support.

COTA Queensland

The department provides funding to the Council on the Ageing (COTA) Queensland to provide information on seniors programs and services, work with other non-government organisations to improve the quality of services for older people, and provide advice to government on seniors’ issues.


Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.