Department of Communities, Disability Services and Seniors

Quality and safeguards

The Disability Services Act 2006 outlines a range of quality and safeguards that continue to apply during the transition to the NDIS.

Positive behaviour support

The Positive behaviour support and restrictive practices framework safeguards the rights of adults with a cognitive or intellectual disability who exhibit severely challenging behaviours. It provides for the authorisation of restrictive practices to support individuals in specific circumstances.

Criminal history screening

People with a disability can be more vulnerable to abuse, neglect, and exploitation than other members of the community.

The Disability Services Act 2006 makes it unlawful for a person to work at a department funded non-government service provider or National Disability Insurance Scheme (NDIS) non-government service provider service outlet (place where a specialist disability service is provided) without complying with screening requirements.

Under the Act, all workers and volunteers must undergo criminal history screening every three years.

Complaints management

The complaints management processes provides a channel for feedback on service quality and resolution of issues.

Monitoring and Investigation

The Department of Communities, Disability Services and Seniors has monitoring and investigative powers to monitor compliance with the Act.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.