Review of the Guide, Hearing and Assistance Dogs Act 2009 - Disability Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

Review of the Guide, Hearing and Assistance Dogs Act 2009

  • Stakeholder review panel

    The stakeholder review panel was formed of representatives from dog training organisations, advocacy organisations, the tourism and accommodation sectors, and relevant government agencies.

  • Recommendation 1

    To retain the fundamental legislative arrangements for approval of guide, hearing or assistance dog trainers or training institutions but provide more flexibility for the Chief Executive to call upon the advice of experts in the approval and standards setting process.

  • Recommendation 2

    To maintain the current legislative arrangements with no amendments for the certification process for guide, hearing or assistance dogs, with practice improvements to be implemented for the Public Access Test.

  • Recommendation 3

    To maintain the current arrangements and continue to encourage interstate trainers and institutions to join the Queensland system. Further consider exploring options of raising the issue of interstate consistency and recognition at a national level.

  • Recommendation 4

    To develop and implement a communication strategy with industry that educates business and the community about the Act and how to deal with people with guide, hearing and assistance dogs generally.

  • Recommendation 5

    To amend the Act by removing the Government’s role in issuing handler identity cards and authorise approved training institutions/trainers to issue handler’s identity cards while continuing to set standards.

  • Recommendation 6

    To amend the Act to recognise alternative handler(s), as well as the primary handler.

  • Recommendation 7

    To provide flexibility in requiring a certificate of disability when an application is made for renewal of a handler’s identity card.

  • Recommendation 8

    To amend the Act’s provision which prevents an approved training institution being able to certify a guide, hearing or assistance dog of a director or shareholder of the institution; or an employee trainer of the institution.

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