August 2015 - Issue 43 - Disability Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

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August 2015 - Issue 43

Client information in preparation for transition to NDIS

As you may be aware, On 8 May 2013, the Queensland Government signed a Heads of Agreement with the Commonwealth Government for full implementation of the NDIS to commence on 1 July 2016 and be completed no later than 30 June 2019.

The Heads of Agreement importantly flags the sharing of information between Queensland and the NDIA during the transition to NDIS. The Department of Communities, Child Safety and Disability Services (DCCSDS) has been working closely with the NDIA to identify what information they will require to ensure a smooth transition for people with a disability who are currently receiving a service in Queensland.

At a minimum the NDIA will require client contact related information to assist with client transition activities. For example, contact details such as full name, address, phone number/s, alternative contact.

Through work undertaken in recent years with Service Providers and with regional DCCSDS staff, DCCSDS is confident that the majority of this information is held by the Department and will be available for the NDIA when required. DCCSDS is however undertaking a number of activities to ensure the currency of information held in the Department's client information system to facilitate transition to the NDIS.

The NDIA have also indicated that of particular importance are accurate contact details to ensure that they will be able to connect with people when transition commences.

This includes the contact details of the most appropriate substitute decision maker where the person has impaired decision making capacity, for example:

  • Informal decision maker
    • Family member or member of the person's support network
  • Appointed Guardian
    • Private Guardian, or
    • Public Guardian

To assist in ensuring that the contact details are accurate and current for each person, we are seeking your assistance. If during quarterly NMDS reporting you become aware of any changes to a person's contact details or if you notice that there are incorrect contact details for a person please let the Department know through the usual processes.

DCCSDS staff will update the client information system and reflect any updates. The Department will ensure that all people who are currently receiving support are provided with information about that support prior to transition, to assist them through the transition process.

 Substitute Decision Makers

The Guardianship and Administration Act 2000 and the Power of Attorney Act 1998 provide for a range of substitute decision makers, Including:

  • an informal decision-maker—from the adult's support network (such as a family member or friend)

  • an appointed guardian—appointed by the Queensland Civil and Administrative Tribunal (QCAT). This can be a private guardian (family or friend), or the Public Guardian as last resort.

For further information, please contact Steve Waddel, Principal Program Officer, National Disability Insurance Scheme Whole of Government Implementation, Department of Communities, Child Safety and Disability Services, on 3235 9848.

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Need help submitting your data?

The provider Reporting team appreciates the effort required for NMDS reporting.

For assistance with all aspects of the DS NMDS collection:

Email Enquiries:


Help yourself

There is a Help and Resources page in ODC. You are able to now access this page without logging in to ODC.

From the Secure Services Gateway (log in) select the link at the bottom of the page ODC - Online Data Collection.


You can Logon using your username and password and in the left hand menu select DS NMDS Resources link.

This page now contains all Data and ODC user guides.

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Regional Data Support Officers

Brisbane Region

Martin (Marty) Abbott        07 3895 3081

Central QLD Region

Jamie MacMaster              07 4938 6852

 North QLD and Far North QLD regions

Lindy O'Neill                    M 0434 604 844

South West QLD Region

Liam Maher                     07 4615 3941

North Coast QLD Region

Christopher Hemingway    07 5352 7291

South East QLD Region

Jamasa Sayers                07 3884 7487

Own System reporting Service Provider Help

If you have any questions concerning file formatting, contact:

Andrew Barr           Phone: 07 3227 7636


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Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.