Your Life Your Choice Host Providers - Disability Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

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Your Life Your Choice Host Providers

New Way Agencies

Available to

Palm Island, Magnetic Island and the Greater Townsville region; up to and including: Ingham, Ayr, Home Hill and Charters Towers

Target group

All people with a disability, of any age group; including Aboriginal and Torres Strait Islander peoples and those from diverse cultural backgrounds.

Organisational Information

Over the past 20 years New Way Agencies Pty Ltd (NWA), (previously known as Pacific Lifestyle Options), has provided support services for people with singular or multiple disabilities, including mental health.

NWA is a family owned and operated community organisation. We have no waiting lists, and pride ourselves on a simple Management structure, making it easy to speak to the person who makes the decisions - without going to a board or committee.

NWA provides flexible and individualised in-home living accommodation support; community access and support programs; peer groups and respite. Support can be delivered in any location (eg: home, community, at other organisations), 365 days of the year. NWA staff are able to respond quickly and provide support services in emergency or crisis situations. We have an emergency on-call phone manned 24 hours a day, 7 days a week.

Our goal is to provide support services that are:

  • Personal, flexible and fit in with the person’s life, that change as the person’s needs change.
  • Respects the person’s right to a valued role in the community and to make their own life choices.
  • Supports the person’s individual needs and personal goals.
  • Is non-discriminatory.
  • Is monitored to ensure quality of service delivery by regularly reviewing the wishes and needs of the person.

The process of service delivery is undertaken within the context of NWA Code of Practice, commitment to excellence and of our belief in the person’s right to privacy, confidentiality and to be completely involved in the process of making decisions, which affect their everyday life. NWA encourages participation of the family, friends and/or advocate of the person’s choice.

Host Provider Model

NWA Host Provider Model concentrates on the individual person’s requirements, whether the person accepts full responsibility for managing their funding or only some. The Model is designed to meet the needs, goals, visions and aspirations of the person.

To ascertain the best level of self-directed support for the person, a Case Manager will meet with him/her and any other support person (eg: guardian, family member, friend or advocate) the person may want present. At this meeting an Individual Support Plan will be developed outlining the long and short term needs, goals and aspirations of the person. The Case Manager will assist the person to identify what supports are required to meet their needs and what resources are available to them.

An agreement will be entered into between the person and NWA outlining the role and responsibilities of both parties (eg: who is responsible for specific tasks), how services will be delivered, the fees associated with our service, or any timeframes decided upon.

The Case Manager will then work with the person to select Support Staff of their choice. Each Individual Support Plan is reviewed at least annually or as the person’s circumstances require.

Fee Structure

For potential Service Users the initial consultation of one hour will be free, where you can meet with Management to obtain a detailed quotation for the hosting service we provide. All of NWA fees and charges are based on the actual time involved in providing you with assistance.

All further Case Management planning and negotiations will be charged at a fee of $57.00 per hour (includes GST). The initial Case Management meeting to develop your Individual Support Plan is usually between 1-3 hours, with ongoing review of your Individual Support Plan determined by you.

Overall the costs can vary from person to person depending on the amount of self-directed management they wish to undertake to direct their supports and services. The person may wish to accept full responsibility, thus manage and direct their own planning, budgeting, and organising, reporting and even employing workers. In this scenario a minimum administration cost of $67.89 per month (includes GST) will apply.

All brokered services to other providers will be at the cost of the external provider plus 5% (if NWA processes and pays the broker when requested to do so). If services are provided by NWA then no surcharge will apply.

All fees will be revised yearly in line with the CPI.





Contact name:
Sally Hodges
Contact position:
Contact phone:
07 4775 7570
Contact email:

Fee calculator

You can use the calculator below to compare host provider fees. Please note that this tool offers a general guide only - always check and confirm the fees with the provider before entering into an agreement.

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