Your Life Your Choice Host Providers - Disability Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

Error - Your browser does not support Transport Layer Security (TLS) 1.2, which is required to access this site.
All the latest versions of popular browsers support TLS 1.2, including Internet Explorer, Chrome, Firefox and Safari. Please upgrade your existing browser, or utilise an alternate browser to access this site.

Your Life Your Choice Host Providers

STEPS Group Australia

Available to

Sunshine Coast ranging from Gympie to Caboolture

Target group

People with a mental illness, disability and high and complex support needs.

Organisational Information

STEPS is committed to making a difference by providing opportunity. This is the basis for all STEPS services. In delivering our commitment, we work with thousands of people every year to help them realise their life goals.

We believe individuals should have the oppotunity to take control of their lives, whether that be through improving skills, finding work, or by helping people to make better, more informed decisions about their future.

Our four values underpin how we serve our customers and our local communities. Integrity, respect and understanding are the values we offer that make STEPS a trusted service provider. Our fourth value, courage, means we have the confidence to build inclusive communities.

STEPS believes that everyone has the right to choice, and it is our responsibility as a host provider to ensure our customers have a supportive environment in which to make choices about the life they want to live.

Our staff are guided by the values and beliefs of the organisation and we will work with people to self direct their funds and take greater control over the services they receive.

You will be able to breathe easy with STEPS Host Provider services as your partner in managing your Disability Services funding.

Host Provider Model

STEPS make it easy for you to access the services you want, when you want, in just 3 easy steps. We will work with you every step of the way to plan the services that help you get the things you most want out of life.

Our friendly staff are always on hand to guide you through your plan, provide updates on your funding, or to help you with any changes required to better suit your personal needs.

Step 1 - Meet with one of our friendly consultants

Everyone has different needs, and everyone wants different things in life. Talk to us about the kind of services you would like to help you achieve your life goals.

At your first meeting we will:

  • Listen to you to find out about your support needs and the things you would like to achieve
  • Explain what's involved in managing your funding and the associated fees
    At your first meeting we anticipate you will:
  • Decide whether or not STEPS is the right host provider to help you plan your future services
  • Decide how much support you would like from STEPS

Step 2 - Agree on a plan

Once you have decided to partner with STEPS as your host provider, we can start work on a plan that suits you.

We will work with you to:

  • Identify the support and services you need to live the way you want
  • Help you budget to ensure the best use of your available funding
  • Agree on which parts of your plan you are responsible for, and the things that STEPS will be responsible for
  • Set up a schedule for reviewing your plan to ensure you are still happy with the services you are receiving - just remember, you can change your plan at any time

Step 3 - Administration and Management of your plan

Now that your plan is in place STEPS can help you with the day to day administration and management of your plan. You can breathe easy knowing your future is in good hands.

STEPS will:

  • Maintain contact to make sure you are happy with the supports and services you selected
  • Make payments for the services and support you are receiving
  • Keep track of all invoicing and receipts associated with your plan
  • Provide you with monthly statement on the balance of your funding package
  • Handle all government reporting requirements of performance and the expenditure and balance of your funds
  • Make any changes you would like to your plan

Fee Structure

Fees charged for our host provider services vary depending on the level of support you require, and the type of host provider services you choose. One of our friendly consultants can talk to you about our flexible fee structure to make sure you get the best services at the price that's right for you.

Our general host provider fees are as follows.

Consultation - FREE

Your first consultation with us will provide you with all the information you need to decide whether or not STEPS is the right host provider for you.

Planning fee - $600

Next we will put together a plan that best suits your specific needs. You can change your plan at any time at no extra cost.

Administration and Management fee - 8%

An ongoing 8% administration and management fee covers the ongoing maintenance of your plan including regular reviews of the services and supports you have chosen, and monitors your funds to make sure your expenses are carefully taken care of. We are here to provide you with information and support any time you need it.

Website

http://www.stepsgroup.com.au/mental-health-services/your-life-your-choice

ABN

77168213648

Contacts

Contact name:
Josh Hanson
Contact position:
Manager
Contact phone:
07 5456 7100
Contact email:
joshh@stepsgroup.com.au

Fee calculator

You can use the calculator below to compare host provider fees. Please note that this tool offers a general guide only - always check and confirm the fees with the provider before entering into an agreement.

Funding amount
$
Establishment fee
$
Administration fee
%
$
Totals
$
$
Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.