Your Life Your Choice Host Providers - Disability Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

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Your Life Your Choice Host Providers

Help A Friend Club Toowoomba - Host Provider

Available to

Toowoomba, Locker Valley and Southern and Western Downs

Target group

People with a disability.

Organisational Information

Help A Friend Toowoomba (HAFC) has been supporting Toowoomba and the surrounding communities since 1986. The organisation operates a Disability Support Service called ASKUS, the name reflecting what we encourage our clients to do. Our dedication is in supporting each person to meet their individual needs and to attain their individual goals. Our responsibility is to be professional in service, accommodating to the individuals needs and accountable to our community.

Our Mission: To support individuals as they have requested, to provide a consistent and reliable service that works towards meaningful outcomes for the client and those who are central to their wellbeing. We aim to build trusted relationships with clients through proven service delivery.

Host Provider Model

Our model of Self Directed Support is an agreed partnership between the person requesting assistance and our support agency, with the clients participation and directions being the key to meaningful and successful outcomes. The client is informed and encouraged to drive the planning for the support they need and directs us on the level of support they require. Family involvement is encouraged where it is part of the person's life and is incorporated into the care plan. Existing formal and informal supports are encouraged where they are part of a positive relationship and every Care Plan is considered for it's cultural appropriateness for the client. Cultural inclusiveness is promoted as a natural support for people.

This is a client directed service where individuals' needs and goals are central to an organised and structured approach to support. The plan is both interaction and flexible, as a persons needs change, or where milestones are achieved, the plan is reviewed and changed. We believe we have a duty to respond to the client, to meet and hopefully exceed their expectations. Care plans are also reviewed at scheduled points in time to maintain focus and relevance to the clients needs. As with all aspects of the Care Plan the review periods will be scheduled and are themselves reviewable.

Key aims

  • To be open and accommodating to the individuals' needs and directives
  • To deliver the level of support requested to meet an individuals' needs
  • To support existing personal and community relationships and make the client aware of additional options for social inclusion
  • Offer client's an opportunity to learn and gain new skills
  • To be open and accountable to our clients

Fee Structure

Fees charged are open to negotiation and will be discussed during planning. As YLYC is designed to be flexible so must the fee structure around it. Dependent on the requirements of your support, fees are charged accordingly. A free written quote will be provided prior to entering into any formal agreement.

Initial Contact:

A one hour initial contact interview, at no cost, is conducted to provide information to prospective clients to access individual requirements.


An establishment fee of $800 (or as negotiated) applies and covers the following but is not limited to:

  • “In Person” meetings with the individual, family and carers (maximum of 3 x 1.5 hours each)
  • Discussion of individual needs, individual goals and the choices available
  • Development of an Individual Support/Care Plan (Strategic planning of requirements/needs/goals/wants to available funds)
  • Development of a Service Delivery Plan (Agreement on what requirments are met by whom)
  • Development of an Individual Action Plan (Working plan, implementing Support/Care Plan)
  • Establishment of financial management and reporting systems
    The development and establishment of these plans will involve in person meetings and where appropriate, email and phone conversations as part of further planning. Appropriate use of technology is governed by each persons ability, skill and willingness to use available technology.

Administrative Assistance Fee (10% of annual package)

A quarterly fee is charged to cover the administrative and financial requirements of hosting the funding. These administrative and financial requirements include but are not limited to:

  • holding funds
  • budget preparation
  • funds transfers
  • payment of accounts
  • payment of wages (not directly client employed)
  • brokerage services
  • National Minimum Data Set (NMDS) reporting and compliance
  • expenditure monitoring
  • quarterly reports on balance of package
  • 6-monthly case review (1 hour allocated)

Support Option 1: Planning and Support + Administrative Assistance Fee (13% of annual package)

  • researching and presenting client with a range of potential supports and/or services compatible with their identified needs and goals
  • arranging referrals and meetings between clients and service providers
  • client and supplier mediation
  • 6-monthly case review (1 hour allocated)

Support Option 2: Program Management + Support Option 1 + Administrative Assistance Fee (18% of annual package)

  • staff recruitment and suitability matching (subject to client's final approval)
  • staff induction
  • workcover payments
  • staff payroll (wage, tax, superannuation), payment summaries
  • staff rostering, developing and maintaining staff pool
  • environmental risk assessment and recommendations (required for staff safety)
  • 6-monthly case review (1.5 hours allocated)

Additional reviews and Case Management: (if required) $55 per hour (or as negotiated)

A dedicated Case Manager can be assigned if requested to provide additional package management. Individual case management provides, but is not limited to:

  • in person assistance with establishing community connections and networks
  • resource purchasing
  • preparing and lodging funding applications
  • advocacy





Contact name:
Matthew Weier
Contact position:
Operations Officer
Contact phone:
07 4659 9124
Contact mobile:
0407 626 414
Contact email:

Fee calculator

You can use the calculator below to compare host provider fees. Please note that this tool offers a general guide only - always check and confirm the fees with the provider before entering into an agreement.

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