Your Life Your Choice Host Providers - Disability Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

Your Life Your Choice Host Providers

Holistic Community Care

Available to

Toowoomba, Locker Valley and Southern and Western Downs

Target group

All persons with disability aged 0-65 years with disability ranging between mild to severe.

Organisational Information

Holistic Community Care (HCC) is an organization that was established in 2013, providing people with disabilities in Accommodation Services, Community Linking, Respite Services and Your Life Your Choose.

Vision

Holistic Community Care intends to be a quality service achieving positive outcomes through Personal Centred Planning with the emphasis is on seamless integration (without or interruption to service delivery) while delivering excellence in service delivery. Our service will empower all clients to have a voice in how they want the service to deliver their needs. Having professional, caring, dedicated and trained staff and deliver excellence service through continuous improvements and client feedback.

Mission

Holistic Community Care Mission is to be a quality service achieving positives outcomes through personal Centred Planning for our clients. HCC will give all information to their clients to help them make informed choices and assist them in their inclusion into the community. HCC will provide options and choices for their clients to optimise their independent living in the community and become valued and respected members of society.

Host Provider Model

Holistic Community Care’s self-directed program can be tailored to meet individual needs. You can decide on the level of responsibility you wish to have in the delivery of your support. You choose how much involvement and support you want. The person may only want HCC to act as a holder of the grant or ask HCC to work beside them to identify a range of reasonable and necessary services as well as support available which will meet the outcome documented in their exclusive support plan. Regular feedback and reporting by agreement by both parties is required from HCC so that it meets the requirement of the State funding body. HCC staff will meet regularly with the person and their family/carer to review the service delivery and again at the end of the agreed contract time.

Fee Structure

Fee structure is based upon negotiation and level of responsibility that the individual with a disability or family desires. Initial review to establish your host arrangement up to two hours is free.

Full Responsibility

This is where the person accepts full responsibility for the planning, budgeting and organizing their support and has the least involvement from HCC.

HCC will:

  • Ensure payment are made in a timely manner to the individual or family member’s nominated bank account
  • Maintain contact with the individual and their family regarding service delivery quarterly
  • Provide security and accountability for the payment of funds to HCC and will ensure appropriate and transparent accountability and acquittal processes.

The individual and their family will:

  • Develop all aspects of their services and support plan using templates to assist them
  • Undertake and manage all aspects of the legal and industrial aspects of employing staff
  • Manage complaints or discrepancies with other service provider that are listed in their plan
  • Submit all necessary acquittal information to HCC for payment

Full Responsibility:

  • Set up cost (once off) - $700
  • Administration Cost – (percentage of Package) 5%
  • Plan Review – Part of the ongoing administration cost
  • Service Coordination – Part of the ongoing administration cost.

Mostly Responsible

This is where the person accepts most of the responsibilities for the planning and organising of their support. The remainder is purchased. The funding may be placed, reimbursed or held by the service provider.

HCC will:

  • Recruit staff (if Applicable), negotiate with service providers or broker services
  • Develop, publish and review the services and the support plan
  • Manage all legal and industrial aspects of employment of staff
  • Provide mentoring and support individuals and their family to increase their skills in self-managed funding
  • Maintain frequent contact ( monthly)with the individual and their family regarding service delivery
  • Participate in meetings and group discussion with service agencies with the individual and their family as requested
  • Provide financial accountability and acquittal processes
  • Ensure timely payment of services and support

The individual and their family will:

  • Meet with the service provider to determine suitability
  • Participate in the selection and recruitment of staff when required
  • Actively participate in the plan develop and review
  • Engage in mentoring opportunities to increase skills in managing self-manages funding
  • Utilise templates provided to monitor service delivery and expenditure.

Most Responsibility:
The person or family accept most of the responsibilities for the planning and organizing of their support. The remainder is purchased.
Set up cost (once off) $700
Administration Cost 10% of package
Plan review - $150
Coordination of Services – (Minimum of 5 hours a week)

Partial Responsibility

This is where the person accepts some of the responsibilities for the planning, budgeting, organizing of their support. This model provides the greatest amount of support to individuals and families.

HCC will:

  • Manage all legal and industrial aspects of the employment of staff
  • Recruit staff (if applicable) negotiate with other services providers or broker services.
  • Facilitate all meetings and group discussions with service agencies with the individuals and their family
  • Provide any advocacy support to the individual and their family to ensure that support and services are meeting the needs of the individuals
  • Facilitate communication between the individual and their family and the service provider
  • Ensure and maintain timely payment of services and support
  • Provide financial accountability and security for the payment of funds to HCC on behalf of the individual and their family and maintain appropriate
  • Ensure accountability and acquittal processes
  • Timely payment for support and services

The individual and their family will:

  • With support, choose appropriate service provider options
  • Participate in the selection and recruitment of staff when required
  • Provide input into the plan, sharing needs, wants and hope for the support and services

Some Responsibility:

  • Set up cost (Once only) $700.00
  • Administration Costs – 15% of package
  • Plan review – minimum $150
  • Coordination of services – (Minimum of 10 hours a week)

Financial Brokerage

If you choose to partner with Holistic Community Care as Financial Broker, this means that funding sits with Your Choice and the suppliers and services you use will invoice us directly. Here Holistic Community Care will assist you to set up and establish a process that sits will with all parties. Fee will be $250.00 set up plus 3% of each invoice paid.

Website

http://www.holisticcommunitycare.com.au

ABN

94 163 536 310

Contacts

Contact name:
Jaime Lloyd
Contact position:
Manager
Contact phone:
(07) 4632 2232
Contact mobile:
0490 049 143
Contact email:
jaime.lloyd@holisticcare.com.au
Secondary contact name:
Narelle Schubert
Secondary contact position:
Manager
Secondary contact phone:
(07) 4632 3020
Secondary contact mobile:
0409 075 100
Secondary contact email:
narelle.schubert@holisticcare.com.au

Fee calculator

You can use the calculator below to compare host provider fees. Please note that this tool offers a general guide only - always check and confirm the fees with the provider before entering into an agreement.

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