Your Life Your Choice Host Providers - Disability Services, Department of Communities, Child Safety and Disability Services (Queensland Government)

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Your Life Your Choice Host Providers

Just Better Care - Gold Coast, Brisbane CBD, Brisbane North and Brisbane East

Available to

Our services are available:

  • at the Gold Coast from the NSW border to the Upper Coomera/Pimpama area and out to the Hinterland.
  • North of the Brisbane River, South West to Moggill, West to Eatons Hills, North to North Lakes and Mango Hill and East to Sandgate.
  • The Bayside suburbs, the Redlands and Logan areas

Target group

Just Better Care provides community and in-home support to all members of the community.

We provide a total of 17,000 hours of support per week to an average of 2,500 individuals within the community, both in aged care and for people with disability Over 40% of our work comes from clients who make the choice to come to Just Better Care — either as private clients or by directing a funded support package to our organisation.

The balance of our work comes through brokerage arrangements with over 800 organisations.

Organisational Information

Our mission clearly outlines the principles that each person has strengths and a capacity to contribute to society and that no person should be defined by their disability or frailty. Our values are based on individual choice for each person and these are reflected through all aspects of our work. Our staff are all trained to provide support that is person centred, meaningful to each person and respectful of their needs, desires, goals and ambitions.

Host Provider Model

Just Better Care has a separate package management service, Just Better Choices that operates through each office. Our Package Managers provide support ranging from financial intermediary services through to case management and complex care co-ordination – we can do as little or as much as you request to assist you to manage the funding allocated. This allows us to:

  • Provide support that is tailored to individual needs, skills and choices
  • Provide support to increase skills in package management (budget development and maintenance, monitor expense against budget, maintenance of expenditure records, rostering of staff or informal supports etc
  • Provide support to develop a range of opportunities to increase independence, community participation and development of informal support and social networks
  • Provide linkages to a range of community support networks, services and business throughout the local region

The Just Better Choices planning process is:

  • Conversational and creative
  • Wellness and strength based
  • Collaborative, working with the individual and their chosen representatives where required
  • Focused on quality of life outcomes that are formed by the individual

A personal budget is maintained for each individual clearly showing all expenditure, including administration fees. Each annual budget is developed to meet both short term and long term goals and is structured to ensure financial security throughout the term of the funding. We provide monthly reports to show you how the funding has been spent and how much remains in your budget.

Fee Structure

Just Better Care charges a fee for the tasks we undertake on your behalf but we work with you to design a program that ensures you get the most out of your package. We only charge you for the aspects of your package management that we do for you, so the more you manage for yourself, the less we charge. Our charges range from 4% of your package (for basic administration and acquittal tasks) up to 15% of your package (if we assist with complex case management). In arriving at this percentage in conjunction with you, we need to consider the level of financial assistance provided.





Contact name:
Bram Baker
Contact position:
Director (Gold Coast area)
Contact phone:
07 5577 3088
Contact email:
Secondary contact name:
Susanne Jones
Secondary contact position:
Business Manager (Brisbane North and Brisbane East areas)
Secondary contact phone:
07 3056 0777
Secondary contact email:

Fee calculator

You can use the calculator below to compare host provider fees. Please note that this tool offers a general guide only - always check and confirm the fees with the provider before entering into an agreement.

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