Department of Communities, Disability Services and Seniors

Quality and safeguards during NDIS transition

Queenslanders with disability will continue to be protected by a robust quality and safeguards system during the transition to the National Disability Insurance Scheme (NDIS).

Quality and safeguards during transition

As Queensland transitions to the NDIS, there are quality and safeguards measures in place to ensure services and supports are delivered to a high quality and that the rights, health, wellbeing and safety of people with disability are protected.

During the transition period (from now until 30 June 2019), when a person purchases a disability service listed in the Disability Services Regulation 2017 from an NDIS-registered provider, they can be assured that their provider meets the requirements of Queensland's quality and safeguards system.

Queensland's quality and safeguards system

Queensland's existing quality and safeguards system applies to all Disability Services-funded providers and to NDIS-registered providers that deliver any of the disability services listed in the Disability Services Regulation 2017 to participants in Queensland, where the service is listed on the participant's plan.

Queensland's quality and safeguards system includes a mix of legislative and quality assurance measures.

  • The Disability Services Act 2006 regulates
    • the Positive behaviour support and restrictive practices framework that safeguards the rights of adults with a cognitive or intellectual disability who exhibit severely challenging behaviours. It provides for the authorisation of restrictive practices to support individuals in specific circumstances.
    • mandated criminal history (Yellow Card) screening which is a requirement for workers and volunteers supporting people with disability
    • complaints management processes that provide a channel for feedback on service quality and resolution of issues
    • monitoring and investigative powers that allow Department of Communities, Disability Services and Seniors to monitor compliance with the Act.
  • The Public Guardian Act 2014 regulates
    • the Community Visitor Program – a rights protection service for adults with intellectual, psychiatric or cognitive impairment who live in visitable sites; and for children living in out of home care including those staying in a residential care facility, disability service or mental health facility.
  • The Coroners Act 2013 requires
    • that every death in care be reported to the police or coroner, regardless of the circumstances or cause of death.
  • The Working with Children (Risk Management and Screening) Act 2000 requires
    • a person who engages in paid or voluntary child-related work to have a blue card.
  • The Human Services Quality Framework provides
    • the system to assess and promote improvement in the quality of human services.
  • Policies and processes also exist to prevent and respond to abuse, neglect and exploitation.

The Quality Assurance and Safeguards Working Arrangements during transition (PDF, 708 KB) outline how existing quality and safeguards measures will be applied as Queensland transitions to the NDIS.

Registering to become an NDIS Provider

Organisations that wish to become an NDIS provider are required to register with the National Disability Insurance Agency (NDIA).

NDIS providers that wish to provide disability services prescribed in the Disability Services Regulation 2006 in Queensland need to meet the legislative and quality assurance measures that form Queensland's quality and safeguards system.

To register to deliver prescribed disability services, providers will be required to provide evidence of compliance with Queensland's Human Services Quality Framework.

To find out about registration requirements, refer to the NDIS Provider Toolkit.

The steps to obtain compliance with the Human Services Quality Framework, referred to by the NDIA as 'pending state approval', are available on the NDIS website.

Development of a national framework

The Commonwealth Government, in partnership with states and territories, has designed a national quality and safeguarding framework as part of the NDIS. The national framework means that people participating in the NDIS can expect consistent standards and safeguards wherever they live in Australia.

View the NDIS Quality and Safeguarding Framework.

Until the time that the NDIS Quality and Safeguarding Framework is implemented, or until 30 June 2019 (whichever is sooner), Queensland's quality and safeguards framework will apply.

Useful resources

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.