Satisfaction survey

Introduction

The Department of Communities, Child Safety and Disability Services (DCCSDS) Stakeholder Satisfaction Survey 2016 was conducted to measure stakeholder satisfaction and to identify areas of success and potential improvement in engagement with stakeholders and service delivery.

Main findings

Overall satisfaction

The overall rate of stakeholder satisfaction in their engagement with the department is 90%. This is an increase of eight per cent from the 2015 survey in which the overall satisfaction rate was 82%.

Overall satisfaction of government and non-government (NGO) stakeholder

A large difference between government (82%) and NGO stakeholders was observed (93%). This may reflect the significant work the department has undertaken with the NGO sector; in particular through initiatives such as the Community Services Jobs, Skills and Industry Strategy, Domestic and Family Violence Prevention Strategy and the Queensland Women’s Strategy. The result of NGO’s satisfaction is reported as part of the department’s Service Delivery Statement. The result of 93% exceeds the target of 85% set for this measure.

See the executive summary report, accessible via the link on this page for more details.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.