Our policies - Department of Communities, Child Safety and Disability Services (Queensland Government)

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Our policies

This class of information in our publication scheme provides information about protocols for delivering our functions and responsibilities.

Published informationSummary

Accessing specialist disability services

The process to access specialist disability services is guided by policies to ensure it is consistent, transparent and responsive to people who are seeking supports. The policies cover a person’s pathway through contact, assessment, prioritisation and linking to services.

Adoptions policies

Policies and procedures relevant to the management of adoption processes.

Camera Surveillance Systems and Privacy (PDF, 44 KB)Camera Surveillance Systems and Privacy (RTF, 144 KB)

This document provides information about how the department handles personal information it collects via surveillance camera systems deployed in a number of its facilities.

Child protection policies

Policies and procedures relevant to the management of child protection matters.

Child Safety Practice Manual

The Child Safety Practice Manual provides a comprehensive set of procedures that guide and inform the delivery of child protection services by the department.

Complaints management policy and procedure

The Complaints Management Policy sets out the responsibilities relating to complaints management.

Copyright statement

The Queensland Government's Copyright statement on the use of its copyrighted material.

Foster and kinship carer policies

Policies and procedures relevant to the management of placements of children with foster and kinship carers.

Human Services Quality Framework

The Human Services Quality Framework is the quality system for funded service providers.

Policies and procedures- restrictive practices in disability services

Queensland law requires service providers, including the department, to keep and implement policies and procedures on the use of restrictive practices.

Waste Reduction & Recycling Plan 2015-2019 (PDF, 347 KB)Waste Reduction & Recycling Plan 2015-2019 (RTF, 118 KB)

The Waste Reduction and Recycling Plan 2015-2019 sets the department’s waste management direction and implementation, for the period 1 July 2015 to 30 June 2018.

Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.