Training and support

We are committed to ensuring all service delivery staff have access to specialised training and development programs. Our Child Safety Training team is responsible for delivering training programs to Child Safety Officers including:

  • GRO, the Department of Communities, Child Safety and Disability Services learning development program:
    • G – Getting started in child protection practice – this core learning area aims to provide, and facilitate opportunities for new CSOs to become familiar with their role and responsibilities. CSOs are required to complete a pre-requisite online interactive workbook which leads staff through an organisational ‘on- boarding’ process. Within this workbook, CSOs cover essential knowledge such as, knowing their workplace, working as a Queensland public servant, understanding the legislation and child protection practice, and knowledge of key internal and external stakeholders.
    • R – Readiness for child protection practice – this core learning area aims to provide new CSOs with job readiness skills and knowledge to build role capacity and confidence.  CSOs are required to complete:
      • two weeks of regionally based (whenever possible) face-to-face training
      • four practice specific modules (i.e. parental mental health introduction, alcohol and other drugs introduction, phyical indicators of abuse, and defining domestic violence)
      • one or more role specific module/s (i.e. intake, investigation and assessment, intervention with parental agreement, children under orders and placement and services unit).
      The practice and role specific modules are eLearning products available through iLearn. CSOs can complete these in their workplace, before or after attending face-to-face training.
    • O – Ongoing practice development – this learning area aims to provide all child safety staff with ongoing professional development on a variety of practice specific topics.
  • Interviewing Children and Recording Evidence (ICARE) - nationally accredited five-day program delivered jointly by the Queensland Police Service and child safety training staff.
  • Foundation studies in culture (Indigenous engagement) - delivered within Readiness for child protection practice, this training is designed to build and strengthen child protection services for Aboriginal and Torres Strait Islander children and young people.
  • Aboriginal and Torres Strait Islander Cultural Capability - equips staff with skills and behaviours that acknowledge, value and respect Aboriginal and Torres Strait Islander peoples and cultures to improve the way staff develop and maintain working relationships.
  • Multi-Cultural Capability - aims to equip departmental staff with skills and behaviours that will enable them to better provide culturally responsive services to migrant and refugee communities.
  • Ongoing practice development Courses - a suite of ongoing professional development sessions which include topics such as Domestic and family violence, Cumulative harm, Worker safety in child protection, and Structured decision making. These are a mix of face to face sessions and eLearning.

Support services

We also provide a range of support services to our staff including:

  • advice on employment conditions and related departmental policies
  • case supervision to support your practice development and client service delivery
  • education about potentially stressful situations and how to manage these situations
  • access to our Employee Assistance Service that provides counselling services
  • post-incident interventions, including debriefings and individual support arising from traumatic and distressing events.
Is your feedback

Please submit your comments on the department's Compliments and Complaints section.

Please submit your comments on the Queensland Government website Contacts form.