Integrated service response trials - Department of Communities, Child Safety and Disability Services (Queensland Government)

Integrated service response trials

Collaborative, coordinated responses between community, government agencies and non-government domestic and family violence and other support services will strengthen responses to victims and their families, and provide opportunities for people using violence to stop their abuse.

The Department of Communities, Child Safety and Disability Services is leading work across government and the community to design and test holistic and integrated approaches to improving the safety of victims and their children and holding perpetrators to account for their violence.

Three trial sites have been selected — one in an urban location, one regional city location with outreach, and one discrete Indigenous community — to look at how service systems can work together in a structured, collaborative way to ensure people affected by domestic and family violence receive quality and consistent support.

The trial sites are:

  • Logan/Beenleigh (urban trial)
  • Mount Isa (regional trial)
  • Cherbourg (discrete Indigenous community trial).

The Cherbourg trial will provide an opportunity to co-design and develop a culturally-specific integrated response to domestic and family violence that is tailored to the needs of discrete Aboriginal and Torres Strait Islander communities.

New information sharing legislation will support the trials by enabling key government and non-government entities to share information that will help identify and manage serious domestic and family violence threats.

We have engaged with sector partners to co-design the models for the trials and have commissioned Australia’s National Research Organisation for Women’s Safety (ANROWS) to develop a suite of tools to support the trials. This includes a common risk assessment and management framework model for high risk cases, supporting professional resources, and information sharing guidelines.    

During 2017, multi-agency high risk teams will begin operating in the trial sites. These teams consist of officers from all agencies with a role in keeping victims safe and holding perpetrators to account — including police, health, corrections and domestic violence services — collaborating to provide integrated, culturally appropriate responses to victims and their children assessed to be at high risk of serious harm or death.

From 2017-18, five additional high risk teams will join the trial sites.

The Queensland Centre for Domestic and Family Violence Research has been commissioned to evaluate each of the three integrated service response trials.

The integrated service response trials are being conducted in response to recommendations 9, 74, 75, 76, 77, 78, 79, 80, 82 and 83 in the Not Now, Not Ever report.

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